Software Engineer - IVR Testing

Bilingual QA Tester (Spanish/English) - IVR Testing Seeking a bilingual (Spanish/English) QA Tester to support IVR and call flow testing for contact center applications. The role focuses on validating customer call journeys, prompts, routing, and language accuracy across English and Spanish experiences. Responsibilities Execute manual IVR and call flow testing in English and Spanish Validate prompts, menus, routing logic, and error handling Ensure Spanish translations are accurate and customer-appropriate Document defects and support release validation Job Description Develops, tests and implements software solutions. Designs software solutions to address business needs. Writes code, tests and deploys software. Prepares technical and procedural documentation required for software. Maintains and debugs software. Preferred Skills Application Development Bilingual Communications Business Management Call Flow Contact Center Systems Customer Solutions Design Group Problem Solving Interactive Voice Response (IVR) Process Improvements Release Management Software Solutions User Experience (UX) Design Competencies Application Design Architecture Application Development Tools Application Maintenance Application Testing Packaged Application Integration System Development Life Cycle Technical Troubleshooting Technical Writing/Documentation Qualifications Fluent in Spanish and English (spoken and written) QA testing experience, preferably in IVR/contact center systems Strong attention to detail and clear communication skills 2+ years relevant professional experience Bachelors degree Other Requirements No required certifications or licenses. PNC does not provide visa sponsorship for this position. Pay Transparency Base Salary: $45,000.00 - $137,800.00 (salary may vary based on location, market data, individual skills, experience, and education; incentive eligible). Application Window Application window is expected to be posted for two business days from 05/18/2026, subject to discretion. Benefits PNC offers a comprehensive range of benefits: medical/prescription drug coverage with Health Savings Account, dental and vision options; life insurance; disability protection; 401(k) with match; pension and stock purchase plans; dependent care; adoption, surrogacy, and doula reimbursement; educational assistance; wellness program; and paid time off including maternity/parental leave, holidays, vacation, absence days, etc. For more details, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, contact View email address on click.appcast.io or call View phone number on click.appcast.io and say “Workday”. Include job ID, name, preferred contact method. All information will be kept confidential. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to Section 19 of FDIA and, for registered roles, the SAFE Act and/or FINRA prohibitions on hiring individuals with certain criminal histories. California Residents Refer to the California Consumer Privacy Act Privacy Notice for how PNC may use or disclose personal information in hiring practices. #J-18808-Ljbffr