Senior Business Analyst - Fuel

Business Analyst

Kitestring is a 25-year-old start-up in Northwest Arkansas. We provide technical expertise to various clients delivering innovations that improve how customers shop and how the enterprise operates. At Kitestring Technical Services, our mission is to share our collective knowledge to positively impact our employees, clients, and communities.

Our vision is to be the most trusted partner in technology consulting. We believe people enable technology and vice-versa, which is why we are in the business of both. We persistently challenge the barriers to diversity, inclusion, and empathetic cooperation.

Our core values are transparency, people driven, empowered, quality focused, and socially responsible. Our values direct our company in how we do business and enhance the lives of our employees. Do our values speak to you?

The Role

The Business Analyst will serve as the primary requirements owner for the engagement, translating discovery findings into structured, implementable specifications that a development team can act on without ambiguity. You will work side-by-side with the Lead Architect and Sr. Developer to ensure requirements align with the evolving technical architecture, and you will actively support the ARB documentation and submission process.

This is a high-output, high-ownership role. You will produce the complete requirements backlog for all 13 capability areas of the Elera Fuel Module and support the Architecture Review Board process through iterative review cycles with our client's architects.

Key Responsibilities

• Author functional requirements for all in-scope Elera Fuel features across all 13 capability areas
• Write development-ready user stories and use case narratives for all primary transaction flows: pre-pay, post-pay, fleet, drive-off, refund, pump test, manual fuel sale, and more
• Define data models for each service domain (fuel grades, transactions, pricing, loyalty, inventory, etc.)
• Document service boundary definitions and microservice interaction contracts (APIs, events, message formats)
• Produce integration specifications for Allied ANDI protocol, payment processor interface, loyalty engine, car wash controller, and third-party monitoring systems
• Capture non-functional requirements: PCI DSS compliance architecture, offline/degraded mode behavior, performance expectations, auditability
• Develop POS UI screen-level requirements for all in-scope cashier and admin UI flows
• Document out-of-scope items with clear, auditable rationale

ARB Documentation Support

• Collaborate with the Lead Architect to ensure requirements traceability into ARB submission artifacts
• Contribute to the ARB Submission Package: fuel service architecture blueprint and supporting design documentation
• Assist in drafting the Technology & Integration Decisions Log and Development Readiness Assessment
• Support iterative ARB review cycles with our client's architects, tracking feedback and incorporating changes

Stakeholder Engagement

• Attend and facilitate clarification sessions with our client's stakeholders and relevant SMEs
• Manage requirements review cycles with our client, targeting 5-business-day feedback windows per deliverable batch
• Maintain traceability between our client's Feature List, discovery outputs, and finalized requirements
• Flag scope change requests and support change order documentation as needed

Deliverables You Will Own

• Elera Fuel Module Requirements Specification — full document, all 13 capability areas
• User Story Backlog — all in-scope features expressed as development-ready user stories
• Data Model Reference — entity definitions, relationships, and domain ownership
• API Contract Specifications — interface definitions for all service boundaries
• Integration Requirements Documents: ANDI/Allied, Payment Processor, Loyalty Engine, Car Wash Controller
• POS UI Requirements Summary — screen-level requirements for all cashier and admin UI flows
• Non-Functional Requirements Document — security, compliance, performance, resilience

Required Qualifications

Fuel & Forecourt Domain — Required

• Hands-on experience with fuel/forecourt systems is required — candidates without this background will not be considered
• Demonstrated experience with at least one of: Allied/ANDI protocol, Gilbarco, Wayne, or equivalent fuel controller systems
• Working knowledge of pump transaction lifecycle: pre-authorization, hold management, final capture, reversal, and settlement
• Familiarity with pre-pay and post-pay fuel transaction flows at the POS level
• Understanding of fuel tax handling, wet stock reconciliation, and end-of-day fuel reporting
• Experience with OPT (outdoor payment terminal) transaction flows and card processing in the forecourt context

Business Analysis Skills

• 5+ years of BA experience on enterprise software or platform delivery engagements
• Proven ability to write functional requirements and user stories at a level of detail sufficient for developer consumption
• Experience producing API contract specifications or service boundary definitions
• Strong data modeling skills — ability to define entities, relationships, and domain ownership
• Comfortable working in a microservices / event-driven architecture context
• Ability to produce non-functional requirements across security, compliance, and performance dimensions

Payment & Compliance

• Working knowledge of PCI DSS compliance requirements in a payments context
• Familiarity with payment authorization flows: pre-auth, hold modification, final capture, void, and reversal
• Experience with credit/debit, mobile wallet, fleet card, and cash tender types

Collaboration & Communication

• Demonstrated ability to lead requirements review sessions with technical and non-technical stakeholders
• Experience managing iterative review cycles and incorporating structured feedback into living documents
• Strong written communication — your deliverables will be consumed directly by senior architects and development teams
• Comfortable working in a lean, senior team without extensive coordination overhead