Head of Programme Management

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. The Program Manager (PM) serves as the primary client relationship manager and is accountable for program execution, account management, financial oversight, and business analysis across assigned brands. PMs are responsible for developing deep expertise in their assigned therapeutic areas, competitive landscapes, and client objectives to provide strategic guidance and innovative solutions that maximize program performance and brand value. They leverage data and key performance indicators to deliver actionable recommendations, help clients navigate organizational processes, manage vendor and partner relationships, and foster strong collaboration across internal and external stakeholders. Through effective leadership, communication, and relationship management, the PM drives successful outcomes for clients and Valeris alike. Account Funding Monitoring - Review funding for your VPC accounts daily to ensure all POs are funded for billing. Monitor claim workflow — Review the approved claims report and submitted tickets to ensure no claims are stalled or stuck. (Update personal trackers — Ensure all program‑specific trackers are current, accurate, and audit‑ready. Inclusive of ServiceNow (SNOW) tickets (data, escalations, implementations, etc.) Lead weekly scheduled touchpoints with Client Account(s), including proactively developing agenda topics, facilitating discussions, and distributing meeting minutes following each meeting. Manage client and internal stakeholder meetings to ensure project deliverables, business rule updates, and action items are progressing as planned. Maintain a centralized meeting minutes tracker to document decisions, action items, owners, and due dates, and provide ongoing follow-up on open items. (Stored and maintained on the Team Site.) Review core program metrics — Evaluate claims, enrollments, and budget performance each week (with a goal of daily monitoring). HUB Partnership- Set up meetings with HUB PMs and notate any updates that they have launched – and how it impacts your metrics- ex: Updated PEF NS= More enrollments YoY for ORP- and include this in your Weekly Insights Tracker. Escalation Tracking/ Monitoring- Ensure all escalations are tracked and closed out in timely manner (discuss these on HUB standups as needed) Bi-Weekly Responsibilities ~ Manage invoicing — Confirm accuracy and timeliness of all monthly invoices. Investigate missed KPIs — Perform root‑cause analysis and document corrective actions. QBR- Program Managers are responsible for preparing their program data in a QBR-ready presentation format and maintaining a thorough understanding of the data and insights being presented. To support efficient quarterly reporting, PMs should consistently document program observations, trends, and key insights within their weekly trackers throughout the quarter. This ongoing documentation will facilitate the development of meaningful and data-driven QBR updates. PMs are also expected to actively engage in peer and leadership reviews, remaining open to feedback and questions that help drive deeper analysis, strengthen business insights, and enhance the overall quality of QBR discussions. Prepare accruals — Ensure financial accuracy and alignment with program performance. ~ Quarterly Audit - Investigate missed KPIs & duplicate claims. Perform root‑cause analysis and document corrective actions. Where applicable collaborate with internal teams to solve any duplicate claims recouping any funds possible. Year-End Activities – Coordinate BRD renewals and confirmations, oversee required data pulls, and ensure all year-end deliverables are completed accurately and on schedule. Statement of Work (SOW) Management – Update and finalize the upcoming year's SOW, including submission of all required ServiceNow (SNOW) tickets, completion of project scoping activities, and preparation of supporting documentation for associated change orders. Communicate any defects immediately to be addresses with supporting teams and include the Savings Leadership team for awareness and support. Project Sheet Monitoring- Ensure that project sheets are up to date/ aligned with program changes and launches Provide mentorship and training to peers where needed Bachelor’s degree with a concentration in business, accounting, marketing and/or healthcare, or pharmaceutical industry, graduate degree and/or additional certifications including PMP preferred Three to Four (3-4) years of project or program management experience Highly proficient in Microsoft Office (Project, Excel, PowerPoint, Visio, Word, Access, OneNote) Organized and detail-oriented with effective time management skills Budget management and/or financial accounting skills Ability to travel both locally and out-of-town, expectation is up to 10% travel Although very minimal, flexibility to travel as needed is preferred. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. As part of our organization, full-time employees can expect:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.