Food & Beverage Supervisor

Food & Beverage Supervisor

Choice Hotels International, Inc is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

As a Food & Beverage Supervisor, you will be responsible for leading and supervising the restaurant and banquet teams to deliver exceptional customer service and maintain high operational standards. You will assist in the day-to-day supervision of the restaurant & banquets, ensuring positive dining experience for hotel guests.

Hourly Wage: $20.00 plus tips

Benefits we provide:

• Employee discounts on thousands of hotels
• 50% Discount on in-house restaurant and marketplace
• Free Parking

Hourly (Full Time ):

1st of the month following 30 days of service :

• 401(k) Retirement Plan
• Employee Assistance Program

90 Days:

• Paid Vacation and Sick Time
• 8 Paid Holidays
• Paid Bereavement

1 Year:

• Paid Floating Holidays

Key Responsibilities

Ensure that the meeting space is ready including:

• Supervising and assisting in setting up furniture, seating and equipment
• Ensuring that floors, walls and equipment are clean in function rooms
• Contributing to the general upkeep of function rooms and related public areas
• Storing all banquet furniture and equipment properly in designated areas following an event
• Ensuring proper equipment operation/maintenance
• Sets lighting and temperature to comfortable levels
• Works closely with Sales and clients to maximize guest satisfaction and repeat business

Supervises food and beverage outlets and banquets to hotel specifications and brand standards

• Completes and maintains inventory count to ensure food cost control and profitability
• Creates food and beverage requisitions to meet estimated demand
• Creates menus and recipes to standardize food preparation and ensure consistent quality and presentation
• Coordinates servicing special customer requirements along with the creation of specials and menus

Develops and implements strategies and practices which support employee engagement

• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Cambria experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Make it Happen! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills

• Ideal candidate will have a minimum of 2 years of food & beverage experience
• Strong verbal, written, supervisory and interpersonal skills
• Works well independently or as part of a team
• Strong attention to detail
• Ability to manage the budget process
• Commitment to exceptional guest service
• Ability to maintain a positive and professional attitude when handling all situations
• Adhere to the policies and procedures of the hotel
• Ability to work a flexible schedule including holidays and weekends
• Demonstrated technical skills for the food and beverage area

Physical Demands

• Required to stand, sit, and walk for extended periods of times
• Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
• Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones etc.

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.