Inside Sales Specialist

Job Description

Job Description

We’re seeking an Inside Sales Specialist to manage lead flows and answer sales inquiries. This person will engage in client relationship management through interdepartmental problem-solving, sales process execution, and a deep understanding of the products and services we offer.  EBTH is a vibrant, game-changing company looking for an all-out team player who can thrive in a quickly changing environment, provide exemplary service, and help us grow this exciting business.  This position may require the ability to work on weekends, specifically Saturday, 9am - 6pm. 

As a dynamic company, we move fast and seek to improve continuously. While this will be a very demanding position, you’ll be surrounded by a passionate team of individuals who are dedicated to the common goal of drastically changing the way personal property is sold, bought, and moved across the country—and we have a lot of fun while we’re doing it. We’re proud of our journey and eager to share our story with shoppers, clients, and consignors worldwide! 

Discover everything uncommon at EBTH.COM.

Job Duties:

• Actively seek to understand the client’s needs and propose the best solutions utilizing our unique and one-of-a-kind consignment services. Sell our unique and one-of-a-kind home and consignment services.
• Manage current lead flow and sales inquiries (phone calls, emails, and inquiries generated through our website). 
• Monitor Customer Resource Management System and manage incoming, in-process, and resolved sales leads. 
• Initiate email communication with prospective sales leads to thank customers for contacting us, inform them of what to expect next, and answer frequently asked  questions. 
• Follow up on and manage leads via email, phone, and consignment drop-off times in all markets. 
• Dispatch leads that appear to qualify for an on-site consultation with the Home Services Team. 
• Monitor ongoing progress and resolution of all sales leads. 
• As needed, assist in developing and maintaining process documentation, reporting tools, and customer service indexes. 
• Administrative duties include but are not limited to scanning and archiving completed Sale Agreements, entering new customers into the EBTH system, etc. 
• Work directly with the EBTH Director of Sales to drive sales, fill our monthly sales calendars, and keep our sales pipeline full (and growing month after month!). 

Credentials:

• Previous sales and customer service experience. 
• A team player mentality with an ability to work independently. 
• Comfortable toggling between multiple systems such as Apple products, Google Suite, Microsoft Office.  Salesforce is a plus!  
• Willingness for continuous learning and ability to pass on that knowledge to customers and peers. 
• An appreciation for rock-solid client services and a desire to foster it. 

We are not providing relocation for this position and are only accepting applications for candidates who are located in the Cincinnati, OH metropolitan area. 

We are an equal opportunity employer with a commitment to diversity. All qualified individuals are encouraged to apply. Applicants must be authorized to work lawfully in the United States for EBTH. EBTH does not provide sponsorship at this time. 

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