Senior Production Support Application Engineer

Job Description

Job Description

Job Title: Senior Production Support Engineer / Application Support Engineer

Location: Charlotte, NC

Duration: Contract - 11 months

Pay Range: $65.05/hr (W2)

Job ID: 408337

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an experienced Application Programmer to support critical Treasury portfolios within a leading financial institution. The role will focus on production support, monitoring, and continuous improvement across multi-platform environments including Hadoop, cloud, grids, and containers. The ideal candidate will possess strong SQL and UNIX/Linux expertise, proficiency with monitoring and ITSM tools such as Dynatrace, Splunk, and ITRS, and the ability to drive incident and problem management while collaborating across infrastructure and development teams. Candidates should be comfortable using AI tools to enhance day-to-day productivity and operational analytics.

Responsibilities:

• Respond to and resolve business queries for the ERFT space and manage the user query mailbox with timely, appropriate responses.
• Communicate application health and status to line of business and management, providing clear user notifications and managing escalations as needed.
• Drive improvements in monitoring, application stability, and root-cause determination speed.
• Support integrated and independent releases, software and hardware upgrades, and server upgrades in partnership with Technology Infrastructure and Development teams.
• Respond to and resolve feed and batch support issues, manage alerts, and ensure effective monitoring coverage.
• Utilize ITSM, ITRS, JIRA, Dynatrace, and Splunk for updates, reporting, and operational insights.
• Execute incident and problem management, including documentation, knowledge management, and coordination with development teams for resolution.
• Assist with metrics reporting, organize and lead issue-resolution meetings, and coordinate Business Continuity testing and documentation.
• Identify automation opportunities to reduce manual, repetitive tasks, leveraging scripting and AI tools.

Required Skills & Qualifications:

• 5+ years of production support experience in complex, distributed environments.
• Strong SQL proficiency with hands-on experience on Oracle and Teradata databases.
• Strong UNIX/Linux expertise, with hands-on experience across grids, containers, and cloud platforms.
• Working knowledge of SDLC and ITIL concepts, including Incident and Problem Management.
• Demonstrated experience with Dynatrace, Splunk, and ITRS for monitoring and performance analysis.
• Experience with job scheduling tools including Autosys and Bob jobs.
• Python scripting for automation and operational tooling, with ability to apply AI tools to daily workflows.
• Strong verbal and written communication skills, with the ability to convey technical concepts to non-technical partners.
• Excellent project and time management skills with the ability to operate in high-pressure situations and multi-regional teams.

Preferred Skills:

• Financial services experience with knowledge of Treasury and Liquidity domains.
• Experience with Hadoop ecosystems and big data operations.
• Familiarity with Agile methodology and JIRA-based workflows.
• Exposure to Windows OS operations and Tableau reporting.
• Experience with Quartz, grid computing, cloud platforms, and containers.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.