Client Account Manager

$65k - $70k

Enhanced Computing Solutions

Maryland, MD

Job Description
Job Description
overview
The number one goal of everyone in our team is to make our Clients exceptionally happy. The Account Manager plays an important role in making sure that happens.
The Account Manager is responsible for the frontend of client communications. They manage client accounts to assist with onboarding, customer success, and upselling.
When help is needed the Service Delivery Manager can assist with service related issues to ensure customer retention.
RESPONSIBILITIES & TASKSCustomer service
Initiate contact to introduce yourself as their main POC
Delight our Clients with a Friendly, Quick and Helpful Experience
Advocate for clients to ensure they are getting what they need
Introduce new services and upgrades to clients
Track upselling opportunities in our software
Track customer feedback scores
team work
Follow the communication cadence developed for consistency
Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the Executive Team
skills and attributesdesired
Ability to be reassuring and see issues through to resolution
Great Communications skills, founded in being a good listener
Detail oriented
A deep desire to deliver an amazing Client Experience
The ability to keep up with & adapt to the fast-paced IT world
Tech-"Savy"
Perks
We offer Health / Dental and Vision coverage
An easy-going environment and culture (we all enjoy what we do)
Private Office
A Company Laptop
A Proactive Approach to Ongoing Training to help you develop life-long skills
401K

Salary: $65-70k
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Vacancy posted a month ago

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