Customer Service Representative

Customer Service RepresentativeTaylor Corporation is looking for a Customer Service Representative in our North Mankato-MN facility.Your Responsibilities:Managing all customer communications—both written and verbal—in a professional, proactive, and efficient mannerAnswering questions and providing guidance on product options, pricing, order status, and custom order detailsProcessing reprints, applying credits, and resolving quality or service concerns to ensure timely and accurate order completionCollaborating with various internal departments to meet customer needs and ensure a seamless experienceBuilding and maintaining strong relationships through consistent follow-up and regular communicationHandling escalations and concerns with a sense of ownership, ensuring customer satisfaction across multiple systems and functionsWorking independently and within a team to consistently deliver an exceptional customer experienceYour Shift:Monday - Friday, 8:00am - 4:30pmYou Must Have:High school diploma or equivalent1+ years of experience in customer service or a related fieldExcellent verbal and written communication skills with a professional and courteous demeanorStrong problem-solving skills and the ability to handle complaints, escalations, and product/service issues effectivelyProficient computer skills, including experience with Microsoft OfficeStrong organizational skills with attention to detail and the ability to manage multiple tasks and deadlinesAbility to work both independently and collaboratively in a team environmentAdaptability to shifting priorities and willingness to learn new systems and product linesRequirements within this position:Ability to communicate and exchange accurate information and ideas so others will understandRegularly required to remain in a stationary positionConstantly operates machinery and handles products including print materialsFrequently required to move inside the facilityRegularly move up to 25+ pounds (lift, push, pull and/or carry)We Would Also Prefer:Familiarity with print terminology and production processesBasic understanding of graphic file formats (e.g., PDF, EPS, JPEG) and how they relate to print qualityThe anticipated hourly range for this position is $16 - 20. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employees.About Taylor Corporation One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.