(Remote) AI Enablement Lead

Service-Link, a division of Harris; is seeking an AI Enablement Lead who is responsible for driving the practical adoption of AI tools, processes, and thinking across ServiceLink's business operations. This role does not sit within R&D and is not focused on product development. Instead, it exists to ensure that every department across the organization is equipped, educated, and empowered to leverage AI to improve how we work. This is a cross-functional role with high visibility, reporting directly to the EVP. This remote role welcomes candidates anywhere in Canada and the US. Salary: 79K - 90K AI & Innovation Mindset We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards. What your impact will be: AI Adoption & Literacy Assess AI readiness and maturity across all non-R&D departments (e.g., Finance, Customer Service, Operations, HR, Sales, Professional Services) Develop and deliver AI training, workshops, and resources tailored to each department's needs and skill level Demystify AI for non-technical teams - translate capability into practical business value Use Case Identification, Development & Delivery Partner with department heads to identify high-impact AI use cases within their workflows Build and maintain a prioritized backlog of AI opportunities across the organization Develop lightweight business cases for AI initiatives, including expected outcomes and effort Design, build, and deploy AI-driven solutions for business operations - including workflow automations, internal tools, bots, prompts, templates, and integrations Own the full lifecycle from concept through implementation and iteration Measure outcomes and refine solutions based on user feedback and real-world performance Governance & Standards Establish and maintain guidelines for approved AI tools, acceptable use, and data handling Ensure AI usage across the org is consistent, ethical, and aligned with company policies Monitor the evolving AI landscape and make recommendations on new tools and practices Cross-Functional Coordination Serve as the bridge between R&D's AI capabilities and the business's operational needs Coordinate with R&D and IT as needed, without owning their roadmaps or technical decisions Report regularly to the EVP on progress, adoption metrics, blockers, and opportunities Change Management Build internal enthusiasm and momentum around AI adoption Identify and develop AI advocates within each department Address resistance through education, quick wins, and demonstrated value This Role Is NOT Responsible For R&D's AI/ML product roadmap or ServiceLink development AI capabilities embedded in our customer-facing products IT infrastructure or platform decisions Managing direct reports (at this time) What we are looking for: Background in technology, R&D, or product development with a desire to shift toward business enablement Understanding of AI tools, concepts, and practical business applications Hands-on ability to build and deploy AI solutions - e.g., automation workflows, AI integrations, chatbots, prompt engineering, low-code/no-code tools, or scripting Strong communication skills - ability to translate technical concepts for non-technical audiences Demonstrated ability to work cross-functionally and influence without direct authority Comfort operating independently with minimal oversight Experience in the software or utility industry What would make you stand out: Experience with change management or organizational transformation Familiarity with our products, customers, and internal operations Experience with Claude Code, Claude Co-Work and/or Codex Experience with platforms such as Microsoft Copilot, Power Automate, OpenAI APIs, or similar AI tooling What we can offer: 3 weeks’ vacation and 5 personal days Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment Employee stock ownership and RRSP/401k matching programs Lifestyle rewards Remote work and more! About Service-Link: Service-Link specializes in optimizing fieldwork activities and processes to improve productivity, effectiveness and knowledge. Our software provides real-time scheduling, optimization, routing, inventory, dashboarding, AVL, GIS, dispatch and mobile communications. This enables utilities to streamline and automate many of the processes associated with field service. The result is improved mobile workforce performance at a lower operating cost. For the typical utility company, two-thirds of employees are field-based, making the automation of field personnel and the extension of critical business applications to remote users a key opportunity for productivity improvement and cost reduction. About Harris: Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses. #LI-remote At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at View email address on click.appcast.io. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.