Quality Control Officer - Operations Shared Services

Job DescriptionSUMMARY:Quality Control in operations ensures a safe, well‑controlled environment by independently reviewing controls, verifying transaction accuracy, and reducing risks such as fraud and regulatory violations. The Quality Control Officer oversees internal control testing, identifies deficiencies, and partners with business lines to drive remediation and process improvements. They analyze data for anomalies, maintain documentation, and collaborate with leaders to enhance automation, scalability, and efficiency in a fast‑paced, highly regulated setting.SUPERVISOR RESPONSIBILITES:Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. ESSENTIAL DUTIES AND RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market. Assists with training and guidance to team members with respect to understanding, processing and managing the workload. Assists in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency. Collaborates with key leaders and stakeholders and guides change for scalability and automation. Fosters strong relationships with key leaders and stakeholders across the bank to ensure collaboration and effective communication with other teams. Attends meetings and partnership engagements with other business lines of the bank. Assists in maintaining policies, SOX control documentation, risk assessments and other controls around all assigned areas. Assists with resolving complex issues within the areas of responsibility. Assists with the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement. Assists in maintaining the repository of procedures, processes, job aids and other critical information for functional areas.Assists in driving the effective use of technology within functional areas.Assists in managing to defined customer service level expectations and key vendor processing timelines. Collaborates with business areas on new initiatives, processes or products and assists with implementation within functional areas.Assists in testing and validating operational controls to ensure they are properly designed and functioning.Collaborates with process owners to understand control processes and identify areas for improvement.Documents control testing results and maintain accurate records.Supports the identification and escalation of control deficiencies.Participates in control monitoring activities and track remediation efforts by the operations team.Assists in preparing reports summarizing control effectiveness for management review.Completes audits to review for anomalies in data.Supports audit and regulatory examination activities by providing necessary documentation and explanations.Works with the Data Governance Team to find issues in the system’s data and collaborate with the business line to correct.Completes entire process reviews looking for points of failure and recommend improvements.Acts as the data steward for assigned areas and systems.Uses technology and tools to enhance control testing and documentation efficiency.Recommends process improvements and automation opportunities to strengthen control environment.OTHER REQUIREMENTS:Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner. Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors. Demonstrated ability to manage multiple priorities and delegate effectively to meet critical deadlines under difficult time restraints. Strong organizational and prioritization skills. Ability to multitask and work under pressure. Must be able to manage multiple projects simultaneously and work independently. Team player with a positive outlook. Demonstrated leadership ability and skills. Excellent analytical and decision-making skills. Job RequirementsBachelor’s degree preferred; or equivalent combination of education and/or experience required. Minimum of three years experience in banking, preferably in operations required. Leadership skills required.Job DetailsJob Type: Full-timeCategory: OperationsSalaried: Salaried