Student Services Specialist

Salary: See Position Description
Location : Honolulu CC, Honolulu, HI
Job Type: Full-Time Permanent
Job Number: 2026-01915
Department: Honolulu Community College
Division: Student Services
Opening Date: 09/01/2026
Closing Date: 9/16/2026 11:59 PM Hawaii
Position Number:: 0097163T
Description
Title: Student Services Specialist (Confidential Advocate)

Position Number: 0097163T

Hiring Unit: Student Services

Location: Honolulu Community College

Date Posted: September 1, 2026

Closing Date: September 16, 2026

Band: B

Salary: salary schedules and placement information

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Temporary
Other Conditions: Temporary with the possibility of conversion to permanent. General funds to begin approximately June 2026, pending position clearance, availability of funds, satisfactory performance and program needs.

Duties and Responsibilities (Note: ** Denotes Essential Functions):

1. Advocacy & Direct Support
   1. **Provides confidential advising and advocacy to students, faculty, and staff reporting incidents of sex discrimination or gender-based violence.
   2. **Serves as a primary intake point and first line of support for individuals in crisis, conducting assessments, clarifying needs, and facilitating connections to the most appropriate campus and community services.
   3. **Offers education and advocacy regarding discrimination policies, grievance processes, supportive measures, safe zones, and related resources.
   4. **Enhances safety through risk assessments, safety planning, and implementation of supportive measures, using best-practice tools.
   5. **Supports reporting parties through informal and formal University processes, including document preparation, hearings, and serving as a process advisor when appointed.
   6. **Facilitates informal resolution and alternative dispute resolution processes when appropriate.
   7. **Maintains confidentiality in compliance with HRS § 304A-120 (2016), Title IX, the Clery Act, VAWA, and Hawai'i Rules of Evidence 505.5 (including the required 35-hour training).
2. Prevention & Education
   1. **Develops and delivers culturally appropriate prevention, wellness, and educational programming in collaboration with the Title IX Coordinator and campus units.
   2. **Provides workshops, trainings, outreach, and campus-wide initiatives to promote mental health, wellness, inclusion, and violence prevention.
   3. **Creates and disseminates educational content (e.g., websites, social media) on advocacy services, policies, and resources.
   4. **Evaluates the impact of educational efforts on campus climate, identifying trends, implicit/explicit bias, and systemic issues to recommend improvements.
3. Process & Compliance
   1. **Documents case-related information, referrals, and follow-ups in a manner that protects privacy.
   2. **Collects, maintains, and reports aggregate service-related data to fulfill University reporting requirements.
   3. **Ensures the University's compliance with state and federal laws related to discrimination, harassment, and violence prevention.
4. Collaboration & Campus Engagement
   1. **Participates in Behavioral Intervention Team (BIT) / Coordination, Assessment, Response, and Education (CARE) team; Prevention, Awareness, Understanding (PAU) Violence Coalition; and other committees or task forces to strengthen campus well-being and safety.
   2. **Builds capacity across campus to recognize and respond to wellness issues, providing appropriate referrals and follow-up.
   3. **Collaborates with students, faculty, staff, and community partners to develop culturally responsive practices and improve institutional response to misconduct and violence.
   4. **Supports campus climate by engaging in outreach, professional development, and leadership opportunities aligned with the University's strategic plan and mission.
   5. **Keeps abreast of current literature, professional best practices, and relevant associations.
   6. **Supports overall campus response efforts by assisting with direct services related to crisis intervention, mental health assistance, and other supportive efforts.
   7. Provides evening or weekend support as needed.
5. Performs other duties as assigned.

Minimum Qualifications:

1. Possession of a baccalaureate degree in counseling, social work, gender studies, social sciences or related field and three (3) year(s) of progressively responsible professional experience with responsibilities for providing direct advocacy and/or crisis counseling related to discrimination, sexual misconduct, and gender-based violence, including but not limited to sexual assault, harassment, stalking, and domestic or dating violence; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
2. Considerable working knowledge of principles, practices and techniques in the area of delivering crisis and/or advocacy services for victims of sex discrimination and gender-based violence, including domestic or dating violence, stalking, sexual assault, and harassment as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.
3. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with Title IX and VAWA compliance for educational institutions receiving federal assistance.
4. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
7. Demonstrated ability to operate a personal computer and apply word processing software and spreadsheet software.
8. If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
9. Demonstrated experience in establishing and maintaining effective working relationships with clients, including students, faculty and staff as well as community members from diverse backgrounds.
10. Demonstrated ability to recognize problems, identify possible causes, and resolve the full range of problems that may commonly occur in the delivery of advocacy services for victims of sex discrimination and gender-based violence.
11. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
12. Demonstrated ability to handle sensitive and confidential matters with tact and discretion.
13. Demonstrated skills in advocacy, advising, and interpersonal counseling.
14. Strong written and oral communication skills.
15. Demonstrated ability to develop educational programming and conduct effective training and workshops for diverse audiences.
16. Demonstrated ability to operate video conference, including scheduling meetings, creating and managing webinar events (e.g., setting up and monitoring registration, sending reminders to registrants, etc.)
17. Demonstrated ability to identify, manage, and resolve conflicts in a positive and constructive manner.
18. Demonstrated ability to be sensitive to cultural and educational diversity and ability to communicate and interact effectively with people of diverse ages, backgrounds, and lived experiences.
19. Ability to work outside of regular work hours if necessary, including nights, weekends, and holidays.
20. Ability to travel to neighbor-island campuses during the work week, as needed.

Desirable Qualifications:

1. Master's degree from an accredited institution in social work, psychology, counseling, or a related field.
2. Experience providing direct advocacy and/or crisis counseling in a university, college, or community college setting.
3. Knowledge of institutional obligations under Title IX and the VAWA.
4. Current State of Hawai'i license in counseling, social work, or a related discipline.
5. Certification as a victim advocate at the state (Hawai'i) or federal level.
6. Demonstrated experience with alternative dispute resolution (ADR) processes.
7. Prior experience supporting or conducting internal investigations, litigation, or comparable proceedings.

To Apply:

Click on the "Apply" button on the top right corner of the screen to complete an application and attach the following required documents (Please redact SSN & birthdate on all uploaded documents):
1) Graduate and undergraduate transcript(s) from a regionally accredited institution of higher education showing degree and coursework to date appropriate to the position. Copies of transcripts must be attached to your application to receive credit for degree(s). Original official transcripts will be required at the time of hire. Academic record/grade summaries and diplomas will NOT be accepted. Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc. verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant.
2) Cover letter explaining how you meet the minimum and desirable qualifications of the position.
3) Resume.
4) Names and contact information (including e-mail address) of at least 3 professional references.


Letters of recommendation are optional. Separate documents and application materials must be submitted for each position. Late or incomplete applications will not be considered. The application will be considered incomplete if materials are unreadable. Applications lacking copies of official transcripts will be reviewed based on work experience equivalency to meet MQs. Minimum qualifications must be met by the closing date.


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Inquiries:
Honolulu Community College
Human Resources Office
View phone number on click.appcast.io

EEO, Clery Act, ADA
The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit:
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.


In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: , or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.


In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.


Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: