Technical Operations Manager

JLL empowers you to shape a brighter way . Technical Operations Manager - Global Support Center Job Description Position Overview The Technical Operations Manager serves as the strategic leader and operational backbone of JLL's Global Support Center (GSC), orchestrating complex 24/7 facility operations across multiple sites while driving team excellence through innovative leadership and continuous improvement initiatives. This role demands an exceptional individual with a great attitude, optimistic approach, and out-of-the-box thinking to navigate the dynamic challenges of critical facility management while fostering team cohesion, growth, and development. Key Leadership Responsibilities Strategic Operations Management Lead comprehensive daily operations across Arizona, North Carolina, and Pennsylvania Global Support Centers ensuring 100% operational readiness Drive incident management events with systematic Root Cause Analysis implementation Orchestrate seamless 24/7 operations through dynamic shift management and proactive resource allocation Manage complex client relationships and coordinate real-time event responses across multiple facility systems Team Development & Leadership Excellence Inspire and develop a team of professionals through strong team leadership skills and mentoring Implement innovative training programs including comprehensive 90-day new hire development and ongoing competency enhancement Foster team cohesion and growth through creative problem-solving approaches and collaborative leadership strategies Conduct performance management, recognition programs, and career development planning with an optimistic, solution-focused mindset Partner with fellow GSC managers to champion a collaborative environment where the strongest ideas drive operational excellence regardless of source. Systems & Technology Integration Oversee Building Automation Systems (BAS), Siemens Fire Panels, radio communications, and Video Teleconferencing infrastructure Drive continuous improvement through out-of-the-box thinking in operational efficiency and technology utilization Manage comprehensive quality assurance programs with monthly audits across multiple operational categories Coordinate advanced technical support for workstations, systems integration, and infrastructure maintenance Strategic Planning & Business Excellence Execute quarterly business reviews and annual strategic planning initiatives Maintain extensive reporting systems for executive leadership including monthly Director reports and performance analytics Drive safety and regulatory compliance initiatives Critical Operational Scope Daily Excellence (365 Days/Year) Morning facility readiness and infrastructure assessment Incident leadership with comprehensive escalation management Proactive building monitoring and critical space tours Real-time coordination of contractors, technicians, and operational teams Strategic Oversight Cycles Weekly engineering meetings, staff development sessions, and comprehensive reporting Bi-weekly quality audits and certification monitoring Monthly training programs, expense management, and performance reviews Quarterly strategic planning and annual team performance management On-Call Leadership (Rotation) Provide after-hours escalation support Monday-Friday (7 PM - 6 AM) Weekend and holiday coverage with 2-hour response time requirements Emergency coordination for building shutdowns and critical system failures Required Qualifications & Competencies Leadership & Personal Attributes Exceptional attitude and optimistic approach to complex operational challenges Proven team leadership skills with demonstrated ability to inspire and develop diverse teams Creative, out-of-the-box thinking that drives innovation in operational processes and team development Strong emotional intelligence with ability to maintain team morale during high-pressure situations Technical & Professional Requirements Bachelor's degree in Engineering, Facilities Management, or related field preferred, but not required Preferred 5+ years of facility management experience with 5+ years in leadership roles Advanced knowledge of Building Automation Systems, fire safety systems a plus, and critical infrastructure Proven experience in incident management, emergency response, and crisis leadership Operational Excellence Demonstrated success in 24/7 operations management and shift coordination Experience with comprehensive quality assurance program development and implementation Advanced skills in training program design and team development Proficiency in multiple technology platforms and systems integration Career Impact & Growth Opportunities This role offers the opportunity to shape critical infrastructure operations while developing exceptional leadership capabilities in a fast-paced, high-impact environment. The successful candidate will drive organizational excellence through innovative thinking, team development, and operational optimization while building lasting client relationships and advancing their career within JLL's dynamic facilities management organization. The position provides significant growth potential for proven leaders who thrive on complex challenges, enjoy developing others, and possess the optimistic mindset and creative problem-solving abilities necessary to excel in critical facility operations management. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location On-site -Charlotte, NC Personalized benefits that support personal well-being and growth 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle ("JLL"), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. #J-18808-Ljbffr JLL