Full Time Retail Display Installer- Technology

Merchandising Field Service Representative

2020 Companies is hiring a full-time merchandising field service representative!

The field service representative plays a crucial role in executing shared services projects in partnership with and under the guidance of the shared services field management team.

The field service representative role involves a broad range of responsibilities, focusing on execution, exceptional communication, leadership, follow-through on tasks/timelines, and coordination within the shared services division. The representative will perform various tasks, including break-fix repairs, display installation, and general merchandising.

Key Responsibilities:

• Participate and occasionally lead activities within the shared services - local/area markets and division-wide, ensuring accurate tracking and execution of all work functions across various markets
• Respond and remain responsible for consistent communication with field services management and field representatives (within 24 hours of contact)
• Complete 30 hours of field work on average per week within a 12 month period
• Responsible for keeping their availability updated and accurate
• Fully complete all assigned jobs on or before scheduled end dates
• Lead, installing, and building displays, end caps, fixturing
• Maintaining and updating displays according to planograms/client requests
• Conducting break-fix repairs to ensure displays and fixtures are fully functional
• Lead early projects, overnight and early morning installations, and installations involving a team of 2+ people and provide solution feedback
• Manage virtual software teams and ensure successful execution of related tasks and timelines
• Work independently and lead teams in a fast-paced environment
• Participate and complete a variety of training and certification programs
• Accurately track, manage, record, and communicate activity via designated systems/workflows
• Available for weekend, holiday, and early morning assignments as needed

Qualifications:

• Must be 18 years or older (due to insurance requirements)
• Must be authorized to work in the United States
• Flexible availability Monday through Friday
• Weekend and holiday availability as needed
• Early morning and late-night availability as needed. Maintain a minimum of 30 hours of fieldwork (on average) within a 12-month period
• Climb a ladder up to 10 feet in height
• Safely lift and carry up to 60lbs
• Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead
• Ability to adjust to the ever-changing variety of tasks and work environments
• Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates to the team and management as needed
• A high school diploma or equivalent is typically required
• Previous retail or merchandising experience is beneficial but not mandatory
• Must own an Android or Apple mobile device to upload photos and data
• Must be able to successfully navigate various communication platforms and applications independently
• Must have reliable transportation
• Valid driver's license and proof of insurance
• Willingness and ability to travel up to 60% of the year
• Willingness and ability to work, including overnight, early morning, and holiday hours as needed
• Superior leadership skills and strong professional communication and presentation skills
• Ability to make sound decisions, show good judgment and problem-solve effectively
• Capable of working autonomously with excellent time management and reporting skills
• Ability to successfully lead a team, fostering a result-driven environment with consistent open communication
• Identify, address, and communicate challenges related to shared services field operations, offering solutions and process improvements when necessary

What you can expect from 2020 companies: we welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 companies to support you. 2020's commitment: we are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.