ASSISTANT GENERAL MANAGER
Texas Western Hospitality Group
TownePlace Suites by Marriott Fort Worth Downtown is seeking a qualified Assistant General Manager to lead guest service and daily operations of the hotel. Marriott Select Service experience preferred but not required. -Directly supervises the Front Desk staff and department operations (e.g. hiring, terminating, disciplinary actions, performance evaluations). Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines. -Assures maximum guest service through training, including but not limited to hotel amenities, the local area, shopping, dining, entertaining, current groups, and banquet functions. -Selects or assists in the selection of hotel staff and complete all new hire paperwork. -Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR. -Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations. -Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS. -Conducts or assists in conducting staff meetings. -Adheres to all franchise and company procedures and regulations as well as standard operating procedures. -Receives and resolves or assists in resolving guest complaints and employee issues. -Performs functions of the General Manager in their absence. -Covers shifts in all departments as scheduled by the General Manager -Corresponds with group and travel agents to answer special requests for rooms and rates -Assists with sales and marketing efforts as directed -Maintains and implements established Emergency Procedures, assuring the security of guests and monies. -Answers inquiries pertaining to hotel policies and services -Participates in the preparation of the hotels annual budget. Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines Note: Other duties as assigned by General Manager or Area Director
Vacancy posted 2 days ago
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