Customer Service Representative - Forest Hill

3040 Forest Hill Irene Rd - Germantown, TN 38138

About Us:

ATC Fitness is a family-owned gym with over 30 years of roots in the Mid-South. We pride ourselves on offering a welcoming, healthy, and positive environment for our members and team. Join a team that's committed to helping people reach their fitness goals while fostering career growth and work-life balance.

Position Summary:

We are seeking a friendly, outgoing, and motivated Customer Service Representative to join our team. This role is perfect for someone passionate about fitness and customer service, with an eye for creating positive member experiences.

Key Responsibilities:

• Assist current gym members with their needs, ensuring a great experience every visit.
• Provide tours to prospective members, showcasing our facilities and benefits.
• Sell gym memberships by sharing our values and programs with new prospects.
• Answer phone calls professionally and address inquiries or concerns.
• Familiarize new members with our Smart Start Training workout program.
• Perform daily cleaning to maintain a clean and welcoming facility.

Qualifications:

• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• A positive attitude with a passion for helping others.
• Prior customer service or sales experience is a plus, but not required.
• Must be reliable and punctual.

Perks and Benefits:

• Free gym membership to any ATC Fitness location.
• Flexible work hours to fit your schedule.
• Opportunities for career growth within the company.
• A healthy and supportive work environment.