Assistant Director of Crossroads

Job Description

Job Description

Assistant Director of Crossroads – Crossroads Adult Care Facility- Full Time
Join the Rescue Mission Team!
Shift : Monday-Friday, 10:00am-6:30pm, On Call Duties.
Salary: $62,300.00 Annually.

Put Love Into Action:

At the Rescue Mission, our mission is to put love into action through food, shelter, clothing, and hope. We are seeking a compassionate, organized, and mission-driven Assistant Director of Crossroads Adult Home to help lead daily operations at Crossroads, a supportive residence for men with mental, physical, and developmental disabilities. This role is ideal for a dedicated leader who is passionate about serving vulnerable populations while ensuring quality care, regulatory compliance, and operational excellence.

Position Summary:

The Assistant Director of Crossroads Adult Home partners with the Director to oversee the day-to-day operations, quality of services, and regulatory compliance of the Crossroads program. This position helps ensure a safe, supportive, and well-staffed environment for residents while supporting and developing team members. The Assistant Director plays a key role in maintaining Department of Health compliance, coordinating operations, and fostering a culture that reflects the Rescue Mission's mission and values.  

What You'll Do:

Leadership & Staff Support:

• Support, coach, and develop staff through training, guidance, and daily supervision.
• Assist with staff scheduling, coverage coordination, and workforce planning.
• Participate in an on-call rotation to support after-hours and weekend emergencies.
• Promote a collaborative, resident-centered team environment.

Operations & Compliance:

• Maintain required Department of Health and funding source documentation.
• Ensure resident records, emergency preparedness plans, and operational files remain current and compliant.
• Coordinate monthly staff trainings and in-services.
• Support safety initiatives, fire drills, disaster preparedness activities, and regulatory inspections.

Program & Resident Services:

• Help ensure residents receive quality care in a safe and supportive environment.
• Maintain professional boundaries and resident confidentiality.
• Collaborate with internal departments and community partners to support resident needs.

Administrative Support:

• Maintain inventories and order necessary supplies.
• Monitor operational processes, maintenance requests, and facility needs.
• Assist with bookkeeping tasks, petty cash reconciliation, purchasing requests, and related administrative functions.

Qualifications:

Required:

• Bachelor's Degree in Human Services, Social Work, or a related field.
• Ability to obtain Department of Health approval.
• Valid New York State Driver's License meeting company driving requirements.
• Strong organizational, communication, and leadership skills.

Preferred:

• Previous supervisory or staff management experience.
• Experience working with individuals experiencing homelessness, mental health challenges, developmental disabilities, substance use disorders, or other vulnerable populations.
• Knowledge of local community resources and service providers.

What Makes You Successful:

• Passion for the Rescue Mission's mission and values.
• Strong problem-solving and crisis-management skills.
• Ability to build trust and positive relationships.
• Excellent customer service and interpersonal skills.
• Ability to remain calm and professional in challenging situations.
• Ability to problem solve and provide oversight to 2nd & 3rd shift.
• Commitment to ethical decision-making and professional boundaries.
• Strong computer and administrative skills.

Working at the Rescue Mission is a chance to have more than just a career. It is a chance to be part of a team that makes a difference every day. Our Mission and Values are practiced in our day-to-day actions throughout the organization. The Rescue Mission has been changing lives for more than 130 years with around the clock services providing help for today and hope for tomorrow.