Forward Deployed Engineer

Role Description

At Oscilar, we're building the most advanced AI Risk Decisioning™ Platform. Banks, fintechs, and digitally native organizations rely on us to manage their fraud, credit, and compliance risk with the power of AI. If you're passionate about solving complex problems and making the internet safer for everyone, this is your place.

What You’ll Do:

• Technical Pre-Sales:
  • Lead technical discovery with prospective customers, uncovering integration requirements, data architecture constraints, and risk decisioning objectives across onboarding, fraud, credit, and compliance use cases.
  • Architect and deliver proof-of-concept implementations using Oscilar's platform, solving and showing value of customer’s problem through workflows and agentic solution that demonstrates clear time-to-value.
  • Design and present technically rigorous solution architectures tailored to each prospect's environment, including API integration patterns, data pipeline design, and agent workflow configuration.
  • Assist in responses to technical sections of RFPs, security questionnaires, and integration feasibility assessments.
  • Serve as the primary technical voice during the evaluation process, building credibility and trust with engineering, data, and risk teams on the customer side.
• Customer Implementation & Deployment:
  • Own the end-to-end technical implementation for new customers partnering with the Technical Account Manager, Account Executive and Sales Engineer, from kickoff through go-live: integration design, data mapping, agent workflow configuration, and UAT support.
  • Configure and optimize Oscilar's AI agents and decisioning rules to match each customer's operational context, risk appetite, and regulatory environment.
  • Proficient using AI coding tools (Claude, Codex, Cursor, or similar) to rapidly prototype scripts, build workflow automations, parse logs, and debug integrations.
  • Serve as the primary technical point of contact for assigned accounts throughout the customer lifecycle, maintaining trusted advisor relationships with both technical practitioners and executive stakeholders.
  • Lead technical health reviews, proactively surface performance gaps, and drive resolution of escalations with urgency and clear ownership.
  • Proactively identify upsell and expansion opportunities.
  • Lead technical enablement sessions and training to ensure customer teams are confident and self-sufficient operating Oscilar's agentic platform.
• Agentic AI Deployment:
  • Design and deploy multi-step agentic workflows for customers.
  • Configure agent parameters directly through Oscilar's UI.
  • Evaluate customer data infrastructure, model outputs, and decisioning logic to tune agent performance and reliability in production environments.
  • Craft and refine LLM prompts within agent workflows.
  • Participate in agent backtesting sessions.
  • Guide customers in defining their agentic AI strategy for risk operations.
  • Understand and communicate agent evaluation concepts to customer stakeholders and internal teams.
  • Stay at the forefront of agentic AI patterns, tooling, and emerging best practices.
• Product Intelligence:
  • Synthesize patterns across customer deployments and deliver structured product feedback, feature requests, and gap analyses to Oscilar's product and engineering teams.
  • Contribute reusable implementation playbooks, agent workflow templates, and integration accelerators.
  • Participate in roadmap discussions as the voice of the field.

Qualifications

• 5+ years in a technical customer-facing role such as Solutions Engineer, Solutions Architect, Technical Account Manager, or Forward Deployed Engineer in an Agentic AI company, B2B SaaS or fintech environment.
• Demonstrated track record of owning technical implementations end-to-end, from initial scoping through production go-live.
• Experience working with financial services customers — ideally across fraud, credit risk, AML/compliance, or payments — is strongly preferred.
• Prior experience deploying or configuring AI/ML platforms, agentic workflows, or LLM-powered systems in an enterprise context is a significant advantage.
• Strong command of REST APIs, webhooks, and data integration patterns (ETL, event streaming, Snowflake and other cloud data warehouses).
• Comfortable reading and writing SQL; able to navigate and interpret data pipelines, model outputs, and feature schemas.
• Fluency with JSON, data schemas, and enterprise integration architectures.
• Hands-on experience using LLMs (Claude, GPT, or similar) for practical problem-solving.
• Deep hands-on fluency with LLMs — structuring prompts for workflow automation, iteratively refining based on outputs, debugging agent behavior, and translating ambiguous business requirements into precise AI task instructions.
• Demonstrated ability to craft effective LLM prompts.
• Design creative configurations using Oscilar's AI capabilities.
• Familiarity with agentic AI concepts: agent orchestration, tool use, memory, human-in-the-loop design, and evaluation frameworks.
• Ability to configure and troubleshoot complex software platforms at depth.
• Experience with API testing and prototyping tools (Postman, etc.).
• Familiarity with cloud platforms (AWS, GCP, Azure) and comfort operating within cloud-native environments.

Benefits

• Competitive salary and equity packages, including 401(k).
• 100% employer-covered medical, dental, and vision for you and your dependents (U.S.).
• Unlimited PTO policy.
• Family-friendly environment with regular team events and offsites.
• Accelerated professional growth alongside industry leaders.
• Make the digital economy safer by protecting online transactions.