Receptionist

About Us:

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.


Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Descriptio n

As the Receptionist you will be the welcoming face and voice of our organization. As the first point of contact for clients, visitors, and employees, the Receptionist plays a crucial role in creating a positive and professional impression. The ideal candidate will handle phone calls, greet guests, and assist with administrative tasks, ensuring smooth operations and exceptional customer service. This position offers an exciting opportunity to be part of a dynamic team and contribute to the overall success of our company through excellent communication and organizational skills. This role reports to the Lead Receptionist or the Client Relations Manager.

Essential Job Functions

• Greet and assist clients, visitors, vendors, and staff with professionalism and courtesy.
• Manage incoming calls and direct inquiries.
• Maintain the reception area, conference rooms, and cafe to ensure they are tidy and welcoming.
• Provide a high level of hospitality, ensuring a positive first impression for clients and guests.
• Schedule and confirm visitor office reservations.
• Schedule and confirm conference room reservations, ensuring appropriate setup.
• Coordinate and order food for meetings and events.
• Create and send the Daily Report and ensure accuracy on a daily basis
• Act as a resource for attorneys and staff by directing questions or escalating issues as appropriate.
• Communicate any maintenance issues or needs to the rest of the support team in a timely manner. Assist with the planning and execution of office events.
• Serve as the backup for reconciling the office credit card.
• Assist with ordering snacks and supplies for the office.
• Assist with copying, scanning, filing, and faxing, as needed.
• Special projects as assigned.
• Follow security and emergency procedures. Respond to emergency situations in a calm, efficient manner, promptly notifying appropriate assistance and making all required notifications according to firm and office policy.
• The ability to develop and maintain relationships with others, and to work with others toward a common goal by working cooperatively, developing positive relationships, and providing information and assistance willingly.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Excellent customer service and interpersonal communication skills with a client-first mindset.

• Professional demeanor with strong verbal and written communication abilities.

• Strong organizational and multitasking skills in fast-paced environments.

• Ability to manage multiple priorities while maintaining accuracy and professionalism.

• Strong attention to detail and commitment to operational excellence.

• Ability to maintain confidentiality and handle sensitive information appropriately.

• Strong problem-solving and decision-making abilities within the scope of the role.

• Ability to work independently and collaboratively within a team environment.

• Proficiency in Microsoft Office Suite and office technology systems.

• Positive attitude, adaptability, flexibility, and professionalism in workplace interactions.

QUALIFICATIONS:

Education: High school diploma or equivalent required;


Experience: Minimum of 1-3 years of receptionist, front desk, customer service, or administrative support experience, preferably within professional services or legal environments.


Technical Skills: Proficiency in Microsoft Office Suite, scheduling systems, communication platforms, and general office technology required.

The Compensation range for this role is 21.00 to 24.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.


Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.


We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.


Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.