Financial Aid Counselor

NSU00643 - Financial Aid Counselor

Job no: 5101498

Work type: Full-Time (Salaried)

Location: Norfolk, Virginia

Categories: Administrative Services

Title: NSU00643 - Financial Aid Counselor

State Role Title: Education Support Spec II

Hiring Range: $40,000- $42,870

Pay Band: 4

Agency: Norfolk State University

Location: Norfolk State University

Agency Website:

Recruitment Type: General Public - G

Job Duties

• Serve as primary point of contact for students requiring information and support before and during the financial aid process.
• Document tracking and aid processing.
• Satisfactory Academic Progress & Professional Judgement.
• Maintain accurate student records in alphabetical order. Internal and external reporting and monitoring.
• Responsible for sending default notifications for students in their cohort. Make bi-monthly contact with students who are in default or at risk of default.
• Ensure students have received required exit counseling directions and have completed exit counseling prior to graduation.
• Participate in student recruitment and retention activities including attending open house events, information sessions and other events as requested to offer guidance to prospective students.
• Assist with the review of internal and outside scholarship eligibility using Scholarship Universe.
• Maintains the highest standards of personal and professional conduct in dealing with internal and external customers.
• Protect and maintain confidentiality of records
• Works cooperatively with others to achieve goals.
• Displays an appreciation of the difference in approaches, personalities and viewpoints of others.
• Seeks out and accepts increased responsibilities.
• Works to keep work activities productive and focused on results.
• Perform other duties within the scope of this position.
• Deliver efficient customer service skills and telephone etiquette to communicate effectively.
• Work extensively on special projects for loan proration, Pell grant adjustments, and unusual enrollment history.
• Acts as back-up to other positions within the unit and may be required to perform others' duties.

Minimum Qualifications

4 years of financial aid counseling experience
• Customer service experience
• Extensive knowledge of federal, state, and institutional aid programs
• Ability to develop, interpret, and assess federal, state, and institutional policies and procedures

Additional Considerations

• Bachelor's Degree
• Colleague knowledge

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

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Contact Information

Name: Norfolk State University

Phone: View phone number on click.appcast.io

Email: No email address is needed.

EEO STATEMENT:

NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, race, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities, and veterans to apply.

Norfolk State University:

Norfolk State University is a comprehensive urban public, doctoral granting institution committed to transforming students' lives through exemplary teaching, research, and service. The University is a top ranked Historically Black College and University (HBCU) with nationally recognized STEM programs and enrolls 6,000 students in over thirty undergraduate and nineteen on-line & in-person graduate programs. Norfolk State University garners over $20M in annual grant expenditures, has as an NCAA Division I athletic program with fifteen sports, boasts eleven MEAC conference championships in last three years, and a coveted marching band invitation for participation in the 2023 Rose Parade.

City of Norfolk

The home of the largest Naval Base in the world, Norfolk is 1 of 7 cities that make up what is referred to as the Hampton Roads Region, an area that includes Virginia Beach and Colonial Williamsburg. Norfolk has big-city amenities, attractions of arts and culture, and cuisines of the Eastern Seaboard. There are numerous accessible parks, riverfronts, lakes, festivals, and beaches: all favorable for weekend getaways and an easy commute to NSU.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at View phone number on click.appcast.io.

Note : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Advertised: 12 Mar 2026 Eastern Daylight Time

Applications close:


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