Resort Manager - Boutique Resort

About the Opportunity

We are seeking an experienced Resort Manager to oversee the daily operations of a boutique resort, ensuring exceptional guest experiences, smooth property operations, and a welcoming atmosphere. This is an excellent opportunity for a hands-on hospitality professional who enjoys leading a team, maintaining high service standards, and creating memorable stays for guests.

The ideal candidate has a background in boutique hotels, luxury resorts, or upscale hospitality environments, with experience managing front desk operations, guest services, food and beverage, and overall property performance.

Key Responsibilities

• Oversee the day-to-day operations of the resort, ensuring efficient property management and consistently high service standards.
• Lead, support, and develop the resort team while fostering a collaborative and guest-focused work environment.
• Ensure an exceptional guest experience, addressing concerns promptly and maintaining strong guest satisfaction.
• Manage front desk operations, reservations, check-in/check-out processes, and guest communications.
• Oversee food and beverage operations, where applicable, including service quality, staffing, and cost control.
• Monitor operating expenses, budgets, occupancy, and overall property performance.
• Maintain property standards, cleanliness, safety, and compliance with applicable regulations.
• Coordinate maintenance, housekeeping, and other operational functions to ensure the property is well maintained.
• Build positive relationships with guests, employees, vendors, and local partners.
• Identify opportunities to improve service delivery, operational efficiency, and the overall guest experience.

Qualifications

• Previous experience in resort management, boutique hotel operations, or a comparable hospitality leadership role.
• Experience in one or more of the following positions: Resort Manager, Assistant General Manager, Boutique Hotel Manager, Front Office Manager, or Food & Beverage Manager/Director.
• Strong understanding of front desk operations, guest services, and day-to-day hospitality management.
• Experience leading teams, coordinating multiple departments, and maintaining high service standards.
• Excellent communication, organization, problem-solving, and leadership skills.
• A hands-on management approach with a strong commitment to guest satisfaction.
• Ability to manage competing priorities in a fast-paced hospitality environment.
• Flexibility to work weekends, holidays, and varying schedules as required by resort operations.
• Willingness to work on-site and relocate if necessary.

Preferred Background

• Experience in boutique resorts, luxury hospitality, independent resort properties, or intimate hotel environments.
• Experience in seasonal, coastal, island, or destination hospitality markets.
• Familiarity with live-in or on-site management arrangements.
• A background in food and beverage operations, front office management, and overall property oversight.

Location Preferences

Candidates based in or with experience in the following hospitality markets are encouraged to apply:

• Florida: Miami, Fort Lauderdale, Naples, Sarasota, St. Petersburg, and the Florida Keys, including Key West and Islamorada.
• Puerto Rico & U.S. Virgin Islands: San Juan, Dorado, St. Thomas, St. Croix, and St. John.
• Hawaii & California: Maui, Oahu, Kauai, Santa Barbara, Carmel-by-the-Sea, and Palm Springs.
• Northeast & Southeast Coastal Markets: Cape Cod, Martha’s Vineyard, Nantucket, Hilton Head, Charleston, the Outer Banks, and Newport.

Candidates from other U.S. locations may also be considered if they are open to relocation.

Work Authorization

Applicants must be authorized to work in the United States or applicable U.S. territories. U.S. citizenship or permanent residency is preferred for this search.

Ideal Candidate

The ideal candidate is a service-oriented hospitality leader who thrives in a boutique resort environment, takes ownership of daily operations, and understands the importance of creating a positive experience for both guests and employees. Someone who is adaptable, approachable, and comfortable working closely with a small management team would be an excellent fit.

Interested? If you have a strong background in boutique hotel or resort management and are looking for your next hospitality leadership opportunity, we encourage you to apply.