CALL CENTER OPERATOR POOL

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button. If you would like tobookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link. Please see Special Instructions for more details. This is a CONTINUOUS recruitment for an applicant POOL to fill part-time, temporary, hourly assignments on an as-needed basis. Departments or Divisions will refer to the POOL of applications on file to fill temporary assignments as the need arises. You will be contacted by the hiring manager should the department/division be interested in scheduling an interview. AN APPLICATION IS VALID FOR ONE YEAR, AT WHICH TIME APPLICANTS WISHING TO REMAIN IN THE POOL MUST REAPPLY AND UPDATE THEIR INFORMATION. Position Information Posting Number Posting Number PT786 Job Title Job Title CALL CENTER OPERATOR POOL Department Position Type Position Type Non-Exempt Employment Status Employment Status Part-Time Salary $10.00 / Hourly Open Date Open Date 11/12/2025 Close Date Open Until Filled No Position Summary Information Job Description Summary The purpose of this position is to provide clerical and reception support to a department and for related department activities. This is accomplished by answering the phone and providing information, directing callers and visitors to activities and information, processing forms and correspondence. Other duties include entering information and maintaining records, mailing documents, and assisting with other general office activities. Minimum Qualifications High school diploma or GED equivalency. Six months office/clerical related experience. Required Job Knowledge, Skills, Abilities Demonstrated ability to problem solve by questioning, organizing, researching, analyzing, processing, and interpreting information. Ability to work independently and as a team member. Ability to handle multiple tasks and responsibilities. Ability to learn and adhere to the college policies and procedures. Preferred Qualifications Call center experience Higher education experience Special Instructions to Applicants This is a security-sensitive position. Employment resulting from this advertisement is subject to federal laws that require the verification of identity and the legal right to work in the United States. Employment is contingent upon the successful completion of a criminal background and reference checks. The College reserves the right to cancel or extend all recruitment actions. Del Mar College is an Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Our Culture Del Mar College is committed to fostering a culture aligned with The Viking Way , which emphasizes respect, integrity, collaboration, accountability, and a commitment to excellence. Employees are expected to contribute to a positive work environment by demonstrating professionalism, supporting colleagues and students, and engaging in continuous learning and development. In support of the College’s Strategic Plan 2024–2029, Guiding Star III : Cultivate , all employees are encouraged to actively participate in opportunities that promote personal and professional growth, advance a culture of belonging, and strengthen the College’s ability to serve its students and community. Job Duties Job Duty Answers the phone, takes messages and refers callers as appropriate. Refers visitors to other departments and areas of the college. Maintains calendars, open and route mail/assist with mailings (stuff envelopes, mail/email schedules, receipts, and other information requested by students, faculty and staff), composes correspondence and maintains files of documents and related information. Promotes Recruitment & Outreach initiatives through outgoing calls to prospective & current students. Job Duty Enters information into records storage systems and files documents. Job Duty Verifies and submits forms or documents to other offices, including student data, special program information, class schedules or tuition information. Job Duty Utilize the Student Information System to process and research student questions in regards to their admission status. Image and prepare all related student admissions information via the college’s document imaging system. Job Duty Maintain current knowledge of international student admissions protocols and policies. Work day, evening and weekend hours as needed to support admissions and registration initiatives and special events throughout all College campuses and centers. Job Duty Maintain communications with prospective students’ admissions inquiries via email and other related electronic methods. Additional related duties may be assigned. Supplemental Questions Required fields are indicated with an asterisk (*). * Do you have a high school diploma or GED equivalent? Yes No * Do you have six months office/clerical related experience? Yes No Required Documents Resume Letter of Interest Optional Documents Transcripts Del Mar College is an Equal Opportunity Employer. As provided by law, Del Mar College does not discriminate on the basis of race, color, sex (including pregnancy, gender identity/transgender status, sexual orientation), age, national origin, religion, disability, genetic information, or any other constitutionally or statutorily impermissible reason. #J-18808-Ljbffr