Customer Relations Representative - State Farm Agent Team Member

Benefits: License reimbursement 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development

ABOUT OUR AGENCY:

We've been proudly serving the community for 9 years and currently have a team of 10. I began my career with State Farm as a team member and spent six years in that role before opening my own agency. I’m a graduate of University of Kentucky, married, and a proud parent to a two-year-old son. Our agency is family-oriented and close-knit — many of our team members have been with us for years. We value teamwork, celebrate milestones and foster an environment where people support one another. We offer perks like half-day Fridays once a month for full-time employees and a casual, flexible work environment. We set high goals, work hard, and make sure to have fun along the way. I’m happy to train individuals new to the industry as long as they bring a strong work ethic and a positive attitude. If you’re looking for a team that values connection, growth, and long-term success, this could be the right place for you.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Hannah Hoskins - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly. Bilingual Spanish preferred. #J-18808-Ljbffr Mtwashingtoninsurance