UX/UI Design Lead

UX/UI Design Lead

Chicago, Illinois, United States; New York, NY, USA; Remote

Unlock Health is hiring a UX/UI Design Lead who combines exceptional craft with systems thinking, business acumen, and a passion for mentoring others. You are a design leader who thrives at the intersection of user needs, organizational goals, and technical feasibility — elevating both the work and the people around you.

In this role, you will own digital design engagements end-to-end, setting design direction across complex client projects. You'll collaborate closely with strategists, researchers, developers, and stakeholders to create intuitive, accessible digital experiences rooted in user insight and aligned to business goals. From shaping scalable design systems to facilitating strategic conversations with clients, you'll help deliver experiences that are thoughtful, seamless, and impactful.

What You'll Do

• Lead UX/UI design across complex client engagements, guiding projects from discovery and strategy through execution and optimization.
• Own end-to-end delivery of projects from the creation of the system through the codification of a style guide
• Set design direction for digital experiences across websites, platforms, and healthcare journeys, ensuring solutions are intuitive, scalable, and user-centered.
• Translate user research, usability findings, and business requirements into clear, strategic design solutions and coherent design systems.
• Conduct and lead UX research activities, including user interviews, usability testing, audits, and synthesis workshops to uncover actionable insights.
• Create and evolve scalable, responsive design systems and component libraries in Figma using modern best practices.
• Champion accessibility and inclusive design standards, ensuring all experiences meet usability and accessibility expectations.
• Collaborate cross-functionally with strategists, developers, content teams, and stakeholders to ensure seamless implementation and alignment across teams.
• Facilitate client conversations, workshops, presentations, and stakeholder reviews with confidence and clarity.
• Communicate clear design rationale tied to user research, accessibility standards, and business objectives.
• Mentor and support junior designers through active coaching, collaboration, design critique, and professional development guidance.
• Continuously improve design processes, workflows, and team standards to elevate quality, consistency, and efficiency across engagements.
• Iterate quickly based on feedback, testing, analytics, and evolving project goals while maintaining a high standard of craft and attention to detail.
• Utilize new design methods and integrate an AI first approach to design

What You Bring

• 7+ years of experience in UX/product design, digital experience design, or related fields, with a portfolio that demonstrates strategic thinking, strong visual craft, and measurable impact in an agency environment.
• Proven experience leading UX engagements and establishing design direction across complex digital projects.
• Strong understanding of compliance requirements, such as accessibility and HIPAA compliance
• Expertise in research synthesis, strategic design thinking, and translating insights into scalable, user-centered experiences.
• Advanced proficiency in Figma, including component systems, prototyping, responsive design, and developer handoff workflows.
• Interest and experience with adapting design processes to new AI tools and capabilities
• Strong understanding of design systems, accessibility standards, usability principles, and inclusive design best practices.
• Deep knowledge of design fundamentals including typography, hierarchy, spacing, layout, interaction design, and responsive behaviors.
• Strong communication and stakeholder facilitation skills, with the ability to confidently present ideas and influence decisions across technical and non-technical audiences.
• Experience mentoring and developing junior designers while fostering a collaborative, growth-oriented team culture.
• A strategic, curious, and adaptable mindset with a passion for solving complex problems and continuously improving the quality and impact of design.

About Us:

Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise. We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patients, grow brand equity, and protect their margins. We help our clients do everything from patient acquisition and brand building, to simplifying complex martech ecosystems, and creating digital experiences. Our work is rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward.

Equality Opportunity Employer Statement Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.