Manager - Pre-Imaging Services

Who We Are and What We Do Since its inception in 1954, Austin Radiological Association (ARA Diagnostic Imaging) has been a cornerstone of healthcare in Central Texas. With a network of 17 state‑of‑the‑art outpatient imaging centers and collaborations with 24 area hospitals, we’re at the forefront of medical imaging in the region. Our partnership with Radiology Partners in 2019 has further enhanced our capabilities in AI technology, expanded our scale, and integrated us into a comprehensive national infrastructure. Position Details Full‑time (30+ hrs/week)/FULLTIME Location: Austin, TX Work Location Type: Hybrid Position Summary Serve as a key responsible person in the management of the PCC staff. Serves as the initial contact for department‑specific issues. Maintain a current understanding of clinic operations and procedures. In collaboration with the Patient Access Director, conduct personnel activities to include hiring, training, evaluating, disciplinary actions, and other personnel actions as required. Makes necessary changes in staffing based on day of week, clinical load, other anticipated events. Monitors productivity of patient service representatives and generates reports. Desired Professional Skills and Experience Minimum of three years demonstrated proficiency in Scheduling, Eligibility and/or Prior Authorization may be required. Three years of supervisory experience in a healthcare environment or multi‑team customer contact center environment. Experience working remote/hybrid, preferred. Ability to work effectively in a largely unsupervised role in this position is essential. Knowledge of electronic health records systems, call recording and screen capture software and standard metrics for call center performance management. Highly motivated with great organizational skills. Why Radiology Partners Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. Compensation Reviews, Career Growth Opportunities. Flexible Remote Schedules. Generous PTO Plans and Paid Holidays. Proudly Certified as a Great Place to Work for Five Consecutive Years. Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences. CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E‑verify. #J-18808-Ljbffr ARA Diagnostic Imaging - Austin Radiological Association