Chief Operations Officer

The Chief Operations Officer is responsible for providing management of all operational functions of all sites. Also responsible for providing effective leadership to the staff, has knowledge of the organization, provides marketing support for the facility, and directs all activities within the facility in accordance with standards of State and Federal regulations.

Shift: Full time Exempt -Days

Relocation is negotiable

Duties/Responsibilities

• Maintain an effective organizational structure and delegates appropriate authority for completion of assigned responsibilities.
• Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company.
• Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives.
• Responsible for the measurement and effectiveness of all processes internal and external. Provides timely, accurate and complete reports on the operating condition of the company.
• Spearhead the development, communication and implementation of effective growth strategies and processes.
• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
• Motivate and lead a high-performance management team; attract, recruit, and retain required members of the executive team not currently in place; provide mentoring as a cornerstone to the management career development program.
• Develop cost-effective methods to provide service.
• Demonstrate knowledge of administrative and clinical policies and procedures, and the ability to communicate these clearly and accurately to staff.
• Demonstrate knowledge of emergency procedures; ability to communicate these procedures clearly and accurately.
• Display ability to direct and supervise Program activities. (Clinical Experience- Licensed)
• Maintain an effective and efficient daily staffing pattern within budgetary constraints.
• Demonstrate adaptability and flexibility to changes in the work environment.
• Provide a safe and therapeutic environment to all staff and patients.
• Assist in formulating standards for patient care.
• Help to build the reputation and image of Axiom Care by acting as a knowledgeable and professional single point of contact regarding clinical matters for our stakeholders. Attend industry events, network, build and maintain relationships with stakeholders and other industry professionals, lead seminars, and/or produce educational video presentations for use on company website.
• As part of Axiom Care’s commitment to Culturally and Linguistically Appropriate Services (CLAS), this position supports efforts to provide inclusive and accessible translation services for clients. Responsibilities may include participating in CLAS-related training, supporting language access initiatives, and promoting cultural sensitivity in day-to-day operations.
• Perform other duties as assigned by management.

Supervisory Responsibilities

• Accomplishes clinical human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

Who is Axiom Care?

Founded in 2012, Axiom Care is a Phoenix-based behavioral health organization that aims to ensure every Arizonan has access to compassionate, effective substance use treatment. With facilities in Maricopa and Pinal Counties, we offer comprehensive services including 24/7 observation, inpatient detoxification, residential treatment, outpatient treatment, and recovery housing with a focus on underserved populations.

Beyond our full‑continuum community programs, we proudly operate specialty programs for the justice‑involved (in partnership with ADCRR), for members of the Navajo Nation (in partnership with the Navajo Department of Health), and for Veterans (McCain Veteran Center).

Together, we’re building a future where compassionate care is accessible to all – come be a part of it!

What we offer

• Medical, Dental, and Vision
• 401(k) with up to 3.5% match
• Paid time off (PTO), paid sick time, and paid holidays
• Tuition Reimbursement
• Reimbursement for CMEs
• Free criminal record clearance for eligible justice‑impacted staff through a partnership with Rasa Legal
• Employee Assistance Program (EAP)
• Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage

Relocation is negotiable

Requirements

Required Competencies/Abilities

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Communication and Relationship Management - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings, establish, and maintain relationships, and facilitate constructive interactions with individuals and groups.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Managing People - Includes staff in planning, decision‑making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self‑available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment‑free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision‑making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Computer Skills - Strong Skills required, including experience with Electronic Medical Records (EMR) Systems; Kipu is a plus. Proficiency in Microsoft Office, Including excel and word, required.

Education and Experience

• Graduation from an accredited college or university with a minimum of a Master's Degree in Psychology, Social Work, Counseling, or health‑related field.
• Independent Arizona behavioral health License (LPC, LMFT, LCSW, LISAC)
• Credentialed as Clinical Supervisor with AZBBHE
• Minimum of 5 years management setting familiarity, with continuous Quality Improvement, and familiarity with Joint Commission standards.
• Possess skills to relate to all levels of management staff.
• Valid Driver's License and be insurable with our corporate insurance carrier
• CPR/ First Aid certification

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.