Customer Service Representative SAP

Job Title: Customer Service Representative (Manufacturing)Location: Rock Hill, SCEmployment Type: Full-TimeDepartment: Customer Service / OperationsPosition SummaryThe Customer Service Representative (CSR) serves as a key liaison between customers, sales, production, and logistics teams in a manufacturing environment. This role is responsible for order processing, customer communication, and issue resolution while ensuring high levels of accuracy, responsiveness, and customer satisfaction. Experience with SAP is a significant plus.Key ResponsibilitiesServe as the primary point of contact for customer inquiries related to orders, pricing, availability, and deliveryProcess and manage customer orders from entry through shipment using SAPMonitor order status and coordinate with production, planning, and shipping teams to meet customer requirementsCommunicate proactively with customers regarding order changes, delays, or delivery updatesMaintain accurate customer, order, and pricing data in SAP and related systemsResolve customer issues, discrepancies, or complaints in a timely and professional mannerSupport sales representatives with order details, documentation, and customer follow-upPrepare and manage customer documentation, including order confirmations, invoices, and shipping paperworkEnsure compliance with company policies, quality standards, and customer requirementsParticipate in continuous improvement efforts to enhance customer service processesRequired QualificationsHigh school diploma or equivalent (associate's or bachelor's degree preferred)2+ years of customer service experience, preferably in a manufacturing or industrial settingStrong attention to detail and ability to manage multiple prioritiesProficient in Microsoft Office (Excel, Outlook, Word)Excellent communication skills, both verbal and writtenAbility to work collaboratively in a fast-paced office environment