Store Lead

Store Lead Job Description

Reports to Store Manager.

Key Responsibilities

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.

Leadership Responsibilities

• Partner with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as manager on duty.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales‑driving information effectively to ensure store staff is equipped to maximize business.
• Assist in recruiting store staff and embrace diversity by contributing to an inclusive store environment.

Performance Management

• Support the management team in the achievement of store business plans, including sales, customer service, and operational goals.
• Understand how to leverage store reports to make decisions that drive store business.
• Participate in driving business outreach opportunities and communicate leads to Store Manager.
• Identify performance opportunities and partner with management team to contribute to development plans.

Operational Excellence

• Partner with management team to ensure proper staffing to execute initiatives and operational tasks to deliver on the customer promise.
• Assist management team with training store staff on all internal operational functions as assigned.
• Stay informed on corporate communication, directives, initiatives, policies, and procedures.
• Support the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace Culture

• Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
• Support a culture of learning and development, ensuring training tools are leveraged.
• Serve as a role model to all store team members and provide enthusiastic motivational leadership.
• Partner with management team to conduct regular store meetings ensuring all store team members are up to date with company directives.

Customer Experience

• Assist in training the store team on customer service expectations to create an exceptional customer experience, exceed expectations, and achieve a high Net Promoter Score.
• Leverage customer feedback to prevent or resolve customer concerns.
• Collaborate with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications

• Minimum of 1 year of retail or sales experience.
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
• Self‑motivated, results‑oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem‑solving skills.
• Proven ability to train and develop high‑performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.

Physical Requirements

• Ability to stand and walk for the majority of the work shift, frequently bend, squat, and twist, lift up to 50 lbs., climb a ladder to reach merchandise or supplies, and see and distinguish between fabric patterns and colors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.