In-Room Dining Server

Job Description

Job Description

Job Title:       In-Room Dining (IRD) Server

Department:  Food & Beverage

Reports To:    Director of Outlets

Status:            Full-time, Hourly

Pay:                $17.00 per hour plus tips

L ocation:       Gurney’s Resorts & Seawater Spa, Montauk, NY

About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Job Summary:
The In-Room Dining Server is critical to the guest experience, delivering meals and in-room dining requests with seamless, efficient service, ensuring every order is handled with precision, warmth, and attention to detail.

Key Responsibilities

• Service guest rooms daily to inspect minibar consumption
• Accurately record and charge consumed food and beverage items using the Simphony POS system (room charges)
• Restock minibar items to established standards and presentation guidelines
• Monitor expiration dates and ensure product quality at all times
• Maintain cleanliness and organization of minibar storage and carts
• Track inventory usage and report stock levels to management on a weekly basis
• Communicate any discrepancies, maintenance issues, or guest concerns promptly
• Follow all resort policies, safety procedures, and health regulations

Qualifications:

• Previous experience in hospitality, call center, or restaurant operations preferred
• Strong communication skills with a professional phone demeanor
• Experience with POS systems, preferably Simphony, is a plus 
• Ability to multitask in a fast-paced, high-volume luxury environment
• Strong attention to detail and organizational skills

Preferred Skills & Qualifications

• Previous experience in hospitality, housekeeping, or food & beverage preferred
• Familiarity with POS systems (Simphony experience is a plus)
• Strong attention to detail and accuracy
• Ability to work independently and manage time efficiently
• Good communication and organizational skills
• Ability to lift, carry, and move supplies (up to ~25–30 lbs) and be on your feet for extended periods

Schedule & Work Environment

• Flexible schedule, including weekends and holidays as needed
• Fast-paced resort environment with guest-facing responsibilities

Pay and Compensation:

• $17.00 per hour plus tips
• Employee discounts on resort amenities and services.
• Opportunities for career advancement within the resort.
• Positive and dynamic team environment.