Admissions Coordinator

POSITION DESCRIPTION Assumes the responsibility for the coordination of an effective, efficient admission process for all patients by guiding them through the admission process; ensures verification of insurance, including verification of benefits and applicable authorizations, completes preadmission phone calls, accepts co-pays and/or cash pays, completes payment agreements, and completes paperwork according to policy and procedure. This position is responsible for the reception of patients and visitors and for answering incoming phone calls. WORKING RELATIONSHIPS POSITION REPORTS TO Business Office Manager/DOB RELATIONSHIPS WITH OTHERS Demonstrates cooperative work attitude toward and with all employees, physicians, physicians’ staff, management, patients, families, visitors, contract serviceproviders and vendors. Consistently interacts in a manner that is friendly,supportive, courteous, respectful, cooperative and professional. REQUIREMENTS OF THE POSITION EDUCATION, TRAINING, AND EXPERIENCE High school graduate or equivalent; 2 or more years’clerical experience, preferably in the health care environment with experienceverifying insurance and obtaining authorizations. ELIGIBILITY Must be able to provide proof of their identity and their right to work in the United States KEY RESPONSIBILITIES OF THE POSITION 1. Completes allfacility forms accurately prior to the admission of the patient. This includes labels, forms, and patientinformation sheets. 2. Collates thepatient chart to include forms, labels, precertification letters, insuranceverification forms, copies of insurance cards, if obtained prior to admission,and other documents as needed. 3. Admits patient inan accurate, thorough and timely manner according to procedure 4. Identifies thepatient utilizing confidentiality. 5. Obtainsappropriate patient signatures and reviews information with the patient andfamily for accuracy. 6. Make correctionsas needed to the patient’s record so that future insurance claims andstatements are accurate 7. Effectivelycommunicates with patients, physicians, physician office staff and facilitystaff to admit patients smoothly and effectively. 8. Communicatespatient information to assure confidentiality and continuity of care. 9. Interacts withall patients, families, visitors and fellow employees in a mature, responsiblemanner to ensure a positive professional environment. 10. Extends courtesyand politeness to all customers, exercises tact and understanding 11. Inform patientsof financial responsibilities not covered by their insurance 12. Uses appropriatephone etiquette and skill in transfers of incoming calls, takes accuratemessages and pages overhead appropriately. 13. Maintainsaccurate, up to date statistical information in the computer software system. 14. Keeps lobby andwork area neat and tidy. 15. Performs otherduties as may be appropriately required or assigned. 16. Able to explain/ informpatients of co pay and deductibles. JOB COMPLEXITY, SKILLS AND KNOWLEDGE 1. Excellentprofessional, organizational and communication skills 2. General officeand/or secretarial skills 3. Computer skills,word processing and data entry 4. Knowledge ofmedical terminology 5. Multi-task anddeadline oriented 6. Stronginterpersonal skills LEVEL OF SUPERVISION Able to work independently with minimal supervision PROBLEM SOLVING AND JUDGEMENT 1. Demonstratesflexibility in view of interruptions 2. Deals effectivelywith customers PROFESSIONAL AND ORGANIZATIONALKNOWLEDGE 1. Stays current on knowledge of officeand facility policies and procedures MANAGEMENT OF RESOURCES Uses all resources in a cost-effective manner COMPETENCY / SKILLS REVIEW Successfully completes competency/skills review uponhiring and annually. TEAMWORK 1. Extends self toothers 2. Completes ownwork in a timely manner to allow others to complete theirs ATTENDANCE Excellentattendance required – willing to work extra hours as needed MACHINES / EQUIPMENT USED Computer, printer, copier, fax machine, credit card machine,fax machine, telephone and postage machine. ENVIRONMENTAL CONDITIONS 1. Works inwell-lighted and ventilated climate-controlled environment with complicatedequipment, some equipment with moving mechanical parts. 2. May be exposed topatients who have communicable diseases. With proper techniques, this riskshould be minimized. 3. Quiet to moderatenoise levels. Must be able to hearalarms on equipment, alarms, calls, overhead pages and instructions fromphysicians or staff. PHYSICAL REQUIREMENTS 1. Requires extensive mobility: walking, standing, bending, stooping, kneeling, crouching,or crawling. 2. Ability to sitfor long periods of time. 3. Pushing, pulling,and lifting of equipment 4. Requires mentalalertness and accuracy for decision making. 5. Requires abilityto speak, hear, and to identify and distinguish colors 6. Use of hands toreach, grasp, use fine finger movement and feel fine sensation to discerntemperature, texture, size and shape. 7. Repetitive motionrequired for extensive use of computers. 8. Good visualacuity 9. Ability to liftto 50 pounds. Compensation and Benefits Competitive salary based onexperience. Health, dental, and visioninsurance. Paid time off (PTO) and sickleave. AdditionalBenefits offered through the clinics Botox at cost done by NP/PA (not MD) 25% off filler by NP/PA (not MD) 25% on all cosmetic procedures after a year (anesthesia portion isat cost) 30% off skincare products, DEGREE OF SUPERVISION PROVIDED TO POSITION Initial training to position, then should be able tofunction independently within parameters #J-18808-Ljbffr