Senior Automotive Service Advisor

Job overview Act as the main liaison between Schneider drivers and diesel technicians as a Senior Diesel Service Advisor in Charlotte, NC. Perform minor repairs and administrative duties that support the day-to-day operations of a shop. Responsibilities Retrieve truck fault codes to diagnose problems and make appropriate repair decisions. Perform general shop duties, such as answering phone calls, writing service requests, estimating repair times and performing some minor repairs. Maintain open lines of communication with drivers by providing status updates on repair decisions and wait times. Assist with inventory management by ensuring parts needed for a repair are in stock and submitting parts requests when they’re not. Skills and qualifications Technical degree in diesel technology or related field or minimum of 2 years of diesel service advisor experience. Computer systems and diagnostic software experience. Strong problem-solving and decision-making skills. Effective written and verbal communication. Strong attention to detail. Able to provide own tools within 30 days of hire. Pay and benefits Medical, dental and vision insurance. Company-paid life insurance. 401(k) savings plan with company match. Paid time off and paid holidays. Results-based incentive pay program where you can earn above and beyond your base pay. Company-provided uniforms and safety eyewear. Discounts on boots. Company-paid training. Non-exempt U.S. shop associates working weekend hours, receive a $0.65 per hour differential for hours worked. (Weekend hours worked between 9pm Friday – 5am Monday). See full list of diesel technician benefits. Schneider's inclusive culture Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration. #J-18808-Ljbffr