Senior Director Care Management - Everett, WA

Job Description

Calling all Esteemed Leaders! Are you a care coordination leader who thrives at the intersection of clinical quality and interdisciplinary collaboration? Do you bring deep expertise in case management, regulatory standards, and care transitions while driving improvements in cost, quality, and patient outcomes? If so, this Senior Director, Care Management opportunity may be an excellent fit.

The Role:


The Senior Director, Care Management provides leadership and oversight for Case Management. This role requires broad and deep knowledge of care-management principles, including performance improvement, healthcare finance (contractual arrangements, utilization and quality metrics), regulatory standards, discharge planning, social services, industry benchmarks and utilization management.

The Senior Director leads, supports, and coaches transition planners, social workers, and managers while fostering strong collaboration with physicians and interdisciplinary partners. This role plays a critical leadership function in improving the quality and cost-effectiveness of care delivery, advancing care coordination across the continuum, and maintaining continuous regulatory readiness.

What You'll Do:

Care Management

• Direct Case Management activities to ensure effective care coordination and appropriate utilization of services.
• Provide expert guidance to nursing and medical staff; serve as a trusted Case Management resource for clinical leadership.
• Lead interdisciplinary efforts to address complex discharge challenges, driving improvement in long length-of-stay (LOS) metrics.
• Develop and formalize relationships and processes that support timely, safe, and effective patient discharges.

Operational Excellence & Performance Improvement

• Lead department-specific performance-improvement initiatives and participate in organization-wide PI activities.
• Establish and execute goals to improve LOS, documentation compliance.
• Collect, monitor, analyze, and act upon relevant care-management data.
• Report quarterly performance results to the Utilization Management Committee.
• Remain current on all regulations impacting areas of responsibility and maintain a constant state of survey readiness.

Financial Stewardship & Accountability

• Ensure budgetary compliance for departments within scope and performance against agreed-upon operational and financial metrics.
• Apply financial, contractual, utilization, and quality data to improve healthcare delivery systems and resource allocation.

People Leadership & Workforce Management

• Lead all human-resources aspects for Case Management teams, including:
  
  
  • Recruitment, retention, and engagement of staff (target retention of 90% or greater)
  • Timely and consistent management of HR issues in alignment with PH&S policies
  • Coaching, performance management, and professional development
• Foster a culture of accountability, collaboration, continuous improvement, and clinical excellence.

Collaboration & Relationship Management

• Build and sustain strong internal and external relationships across Swedish and the North Puget Sound Region.
• Collaborate with other Care Management and Care Coordination leaders, PMG, and provider groups to ensure seamless coordination across the continuum of care.
• Actively engage in regional leadership activities to advance system alignment and outcomes.

What You'll Bring:

Education

• Bachelor's Degree in Nursing
• Master's Degree in Social Work, Healthcare Administration or an MBA (preferred).

Leadership & Experience

• 5+ years of care-management experience in an acute care setting (comparable experience may be considered).
• 3+ years of prior supervisory experience.
• Experience with:
  
  
  • Acute case management
  • Discharge planning and care transitions
  • Evidence-based practice

Professional & Leadership Capabilities

• Strong knowledge of principles and practices of acute case management.
• Understanding of the care continuum and care transitions related to acute-care ministries.
• Knowledge of regulatory standards impacting case management and utilization review.
• Demonstrated analytical and problem-solving skills with the ability to act on performance data.
• Excellent communication, writing, organizational, and interpersonal skills.
• Ability to manage multiple tasks and priorities in a complex clinical environment.
• Proven ability to build and maintain key relationships with physicians, clinicians, and interdisciplinary partners.
• Proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook.

Why Join Us?

• Lead care management at scale: Influence patient flow, utilization, and outcomes across the continuum.
• Improve quality and efficiency: Drive measurable improvements in LOS, discharge planning, and resource use.
• Partner with physicians: Strengthen interdisciplinary collaboration and shared accountability.
• Develop high - performing teams: Coach and grow care-management professionals.
• Serve a mission that matters: Advance compassionate, effective, and responsible care delivery.

Ready to Shape the Future of Healthcare?


If you are a clinically grounded, operationally strong leader ready to advance care coordination, utilization excellence, and patient outcomes, we encourage you to explore this opportunity.

The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.

At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve. Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists of three days onsite, two days remote and live within a reasonable commuting distance to the ministry or service area they support and lead.

About Us

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.


Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.


Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.


Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we're dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern.