Partner Sales Specialist

Partner Sales Specialist - Fort Lauderdale FL

Job Summary

Atlas Ocean Voyages is seeking an experienced individual to join our amazing best-in-class team of Partner Sales Specialist. As a brand ambassador this role is responsible for cultivating new relationships while strengthening existing ones. The Partner Sales Specialist service new and existing reservation calls from our Travel Agency / Advisor partners throughout the entire customer service cycle.

Responsibilities:

Provide detailed information and make appropriate recommendations regarding Atlas Ocean Voyages destinations itineraries and ancillary products.

Use courteous professional consultative selling techniques and product knowledge to increase booking revenue and provide complete customer satisfaction

Provide consistent consultative telephone and email support to Travel Advisors and guests in a positive knowledgeable and professional manner.

Consistently follow up in a timely manner using phone and email to ensure all outstanding tasks and commitments are brought to full completion.

Maintain the highest level of engagement and responsiveness of all available new sales leads and previous customers to generate new business.

Ability to independently research information.

Meet or exceed sales goals by booking voyages and optional packages (air hotel land insurance).

Ensure complete accuracy in all bookings and call documentation.

Maintain an abandonment rate to the minimum by answering calls promptly.

Maximize conversions even on non-booking calls by collecting complete profile information.

Monitor and manage confirmation emails and resolve issues promptly.

Review incoming department emails and route them appropriately.

Collaborate across departments to ensure seamless cruise booking and service experience.

Utilize CRM (Zoho) and reservation systems (Seaware) to maintain guest history and follow-ups.

Actively participate in ongoing training and sales performance development.

Support departmental and company-wide sales initiatives and projects.

Performing other job-related functions as assigned

Qualifications :

This position is on-site and is based in our corporate office in Fort Lauderdale Florida requiring a flexible schedule with the ability to work weekends and holidays as needed

Must be customer service-oriented and have excellent sales skills

Ability to effectively multi-task.

Able to work positively cooperatively and respectfully in a fast-paced diverse and entrepreneurial business environment

Cruise industry reservations systems experience highly preferred.

Self-motivated organized and team-oriented with strong verbal and written communication skills.

Ability to learn the CRM (Zoho) and reservation system (Seaware) required

Proficient in verbal/written English

Knowledge of Microsoft Office Suit

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time