Personal Lines Account Manager

This position is part of the Account Management & Service Department, focusing on client service and business development within HUB International’s Midwest-East region. Job Responsibilities Lead the customer service and client segmentation strategy for your book Develop and maintain relationships with target market clients to ensure that service needs are met proactively Manage client segmentation for your book of business, reviewed annually Gain an understanding of client insurance objectives and make recommendations Analyze and compare insurance plans to determine suitability Provide advice to clients on claims as needed Coordinate with Sales Executives to ensure a smooth onboarding process Act as liaison between clients and carriers to solve issues Utilize carrier service centers as necessary Retain clients and revenue Lead your clients annual review process and deliver our customer service commitment based on client segmentation Ability to effectively communicate rate increases in a way that highlights our value Lead the remarket process with Associate Account Managers as necessary Notify Channel Leader and Team Lead of at‑risk accounts over $1k revenue Grow book by account rounding and asking for referrals Develop new business revenue from existing accounts via cross‑sell and referrals Contact clients on monoline list and prior year lost business report for opportunities Prepare and present insurance quotes to clients based on need Reduce E&O exposure Responsible for ensuring all appropriate documentation in Epic Understands Michigan Essential Insurance Act and other regulatory requirements Benefits You May Enjoy Medical, Dental, and Vision (PPO, HMO, and HSA) Comprehensive Wellness Program 401(k) Retirement Plan Life and Disability Plans Vacation, Holiday, Sick, and Personal Time Off Pet Insurance Bonus Program Comprehensive Onboarding Program Continuing Education / Personal Development Programs Flexible Work Arrangements Employee Engagement Events Dress for Your Day Dress‑Code Service Awards Job Requirements Valid Michigan Property/Casualty insurance license Current with all necessary CE credits in required lines and states 3+ years’ experience and demonstrated proficiency in insurance account management role Superior customer service and problem‑solving skills Ability to work in a team environment Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and agency management system Required Experience: 2-5 years of relevant experience Required Travel: Negligible Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. #J-18808-Ljbffr