Intermediate Customer Support Loss Mitigation

Position Details Title: Intermediate Customer Support Loss Mitigation Associate Type: Full time Hours: 40 weekly scheduled Location: Virginia Beach, Virginia ZIP 23452 Base Pay Range: $38,600.00 – $57,900.00 Job Overview AvalonBay Communities, Inc., an equity REIT, develops, redevelops, acquires and manages distinctive apartment homes in top U.S. markets. This role ensures all resident accounts receiving rental subsidies are accurately maintained throughout the resident life cycle, supporting compliance, accuracy, and strong partnerships with internal and external stakeholders. The Role The Intermediate Customer Support Loss Mitigation Associate is responsible for maintaining accurate subsidy account information, ensuring timely completion of tasks, and providing excellent service to residents, housing authorities and business partners. Key Responsibilities Maintain accurate subsidy account information throughout the resident life cycle. Ensure timely and accurate completion of all assigned tasks and performance goals. Document activity in accordance with established policies and procedures. Respond to account‑related inquiries via phone, email and other correspondence. Coordinate with Housing Authorities and on‑site business partners to resolve balance and credit inquiries. Monitor and enter data into vendor databases to ensure compliance. Identify process improvement opportunities and share feedback with leadership. Perform additional duties and tasks as assigned. Qualifications Strong attention to detail. Strong communication and organizational skills. Experience with data entry and Microsoft Excel. Experience working with accounting systems. Ability to multitask in a fast‑paced environment. High school diploma or GED required. How AvalonBay Supports You Comprehensive benefits – health, dental and vision. 401(k) with company match. Paid vacation and holidays. Tuition reimbursement. Employee stock purchase plan. Growth based on achievement and promotion from within. Associate recognition program. 20% discount on AvalonBay apartment homes. Culture built on purpose and core values: integrity, caring, continuous improvement. Additional Information AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We make employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy, age, physical or mental disability, genetic information, citizenship status, military or veteran status, or any other protected status. AvalonBay will consider qualified applicants with criminal histories in a manner consistent with the law. Applications are being accepted on an ongoing basis. For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice. #J-18808-Ljbffr XCORP AvalonBay Communities Inc.