E-Commerce Site Merchandiser

Job Description

Job Description

Description:

Who We Are

John Paul Mitchell Systems (“JPMS”) is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We’ve been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG.

We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us.

Who You Are: 

You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture.

About the Role 

The E-commerce Site Merchandiser plays a key role in the customer experience across John Paul Mitchel Systems direct-to-consumer channels. The Ecommerce Site Merchandiser is responsible for driving a best-in-class digital product experience through strategic site merchandising, content planning, and data-informed optimization.

This hybrid role works 3 days a week from our Santa Monica office. 

What You will Do :

E-commerce Platform Management

• Analyze business performance data and surface insights to inform site decisions and optimize the customer journey
• Support A/B testing initiatives, including setup, monitoring, and post-test analysis to drive continuous improvement
• Manage timelines and cross-functional dependencies to ensure on-time delivery of site updates and launches
• Identify and execute merchandising updates across site on a consistent basis, based on analytical review
• Monitor site performance and customer behavior, translating data into actionable recommendations
• Contribute to planning sessions and post-launch reviews, sharing learnings and optimization opportunities
• Help maintain site best practices, including product taxonomy, page sequencing, and content hierarchy
• Monitor and optimize site search performance, including keyword targeting, search result relevance, and no-results resolution to improve discoverability and conversion
• Assist in set up and testing across Email + SMS channels and scheduling of campaigns
• Own merchandising products across category pages, collections, custom landing pages to maximize engagement and sales
• Add, update, and remove site navigation elements based on seasonal needs, assortment changes, and marketing priorities
• Responsible for leading product QA ahead of launches, ensuring accuracy across front-end and back-end flows

Reporting

• Provide weekly category, monthly category and seasonal selling reporting to guide re-merchandising and inventory decisions
• Deliver weekly and monthly onsite search performance reports, identifying opportunities to refine search logic and customer experience
• Produce and analyze weekly Conversion Rate (CVR) reports to support strategic insights and optimization initiatives
• Assist in pulling weekly, monthly, and annual reporting across D2C channels

Requirements:

Required Qualifications:

Skills: 

• Analytically driven individual who can translate into an actionable plan onsite
• Strong attention to detail and organizational skills to maintain accurate product catalogs and manage multiple tasks
• Self-motivated with the ability to work in a fast-paced environment and adapt to changing priorities
• Familiarity with digital marketing concepts and understanding of website best practices
• Excellent time management skills to adeptly handle multiple tasks and meet deadlines with ease

Education: 

• Bachelor’s degree in a Marketing, Business, or related field required

Experience: 

• Minimum 3 years in ecommerce and/or digital marketing, preferably within the beauty space
• Experience with Shopify+, working with external tools and agencies, and third-party merchandising and search tools
• Proficient in merchandising and ecommerce analytics
• Proficient in Microsoft suite (Word, Excel, PPT)
• This role is ideal for a digitally driven, detail-oriented individual with a passion for beauty and eCommerce innovation

Preferred Qualifications:

Skills: 

• Growth-oriented and consumer-obsessed; someone who is consistently shopping across brands websites seeking the latest and newest tech
• Strong organizational and project management skills
• Analytically driven with a thirst for testing and learning

We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. If you think you would be a good fit for the position and our company, we invite you to apply. 

Working Conditions

• Extended periods using computer

Competitive Compensation:  

• The expected base salary range for this position is $75,000 to $85,000. The exact base salary is determined by various factors including geographic location, experience, skills, and education.
• Discretionary Bonus Plan: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results.
• Comprehensive Benefits Package: In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical, dental, vision, life, accident, critical illness, and disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.

We are an Equal Opportunity Employer and take pride in a diverse environment.