Event Technician, Audio Visual - The Hyatt Regency Huntington Beach
Encore Global
Position Overview A Technician is responsible for the set up and operation of basic / small-scale
audiovisual systems in a hospitality environment while ensuring complete
customer satisfaction. This position reports to an Operations Manager,
Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation • Ensures a flawlessly executed event through accurate and timely setup,
operation, and breakdown of basic audiovisual equipment as listed in the
technical qualifications section. Customer Service • Strives to exceed the expectations and needs of internal and external
customers. • Maintains a positive relationship with all clients through effective
communication. • Meets with guests on site to ensure that their needs are met, and the
equipment setup is working properly. Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship. Technical Ability • Understands the technical aspects of the job and demonstrates basic
operational ability to troubleshoot and problem solve with equipment and
software issues. • Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge • Understands company processes, follows procedures, and completes systems entry
and paperwork accurately. • Uses the equipment sheets to determine the equipment scheduled for set up and
for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques.
Works with clients to finalize invoices.
Completes order entries in Navigator, as needed. Job Qualifications High School Diploma required. Associate’s degree is preferred.
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For
technical external requirements, view our career path at jobs.encoreglobal.com
and "career path" or the direct link below • Internal applicants must meet/complete all training and certification
requirements as determined by Encore’s Global Learning Training Program in their
current position, and for the position they are applying to. Navigate to
Connect, HR, Recruiting and Internal Employee Resources to review technical
requirements. 1 year of customer service or hospitality experience is preferred.
1 year of audio-visual experience or equivalent in an educational environment is preferred. • A valid driver’s license is required for team members that may operate Company
vehicles. Additional DOT requirements may need to be met if applicable.
Must be able to lift 50 lbs. Competencies Deliver World Class Service Hospitality
Ownership Do The Right Thing Instills Trust
Safety Conscious Drive Results • Action Oriented See The Big Picture • Tech Savvy Value People • Communicates Effectively For more information on our Competency Group, refer to the Competency Based
Talent Management page on Encore Connect by searching for the title or copy &
pasting this URL Link
( Physical Requirements Team members must be able to meet the physical demands outlined below to
successfully perform the essential job functions. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions. The frequency options are defined as: Continuously, Frequently,
Occasionally, and Never. Sitting: 2-3 Hours
Standing: 4-5 Hours
Walking: 4-5 Hours
Stooping: 2-3 Hours
Crawling: 2-3 Hours
Kneeling: 2-3 Hours
Bending: 2-3 Hours
Reaching (above your head): 2-3 Hours
Climbing: 0-1 Hours
Grasping: 4-5 Hours Lifting Requirements 0 - 15 lbs:* Continuously
16 - 50 lbs*: Frequently
51 - 100 lbs: Occasionally
Over 100 lbs: Occasionally Carrying Requirements 0 - 15 lbs*: Continuously
16 - 50 lbs*: Frequently
51 - 100 lbs: Occasionally
Over 100 lbs: Never Auditory/Visual Requirements Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Frequently
Peripheral Vision: Occasionally
Depth Perception: Frequently
Hearing: Continuously Pushing/Pulling Requirements 0 - 15 lbs*: Continuously
16 - 50 lbs*: Frequently
51 - 100 lbs*: Frequently
Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities
performed without assistance.* Team members must be able to meet the physical demands above in order to
successfully perform the essential job functions. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate
exposure to outdoor temperatures and to dirt, sand and/or dust. The working
conditions will vary between moderately quiet to noisy volumes. Team members
will use high-end audio-visual equipment and electrical components and will be
exposed to heights via lifts and ladders. Team members may be asked to work in
multiple hotel locations. Working times will include irregular hours and on-call
status including days, evenings, weekends, and holidays. Team members must
adhere to appearance guidelines as defined by Encore based on an individual
hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list
of all responsibilities, duties, skills, efforts, requirements or working
conditions associated with the job. While this is intended to be an accurate
reflection of the current job, management reserves the right to revise the job
or to require that other or different tasks be performed as assigned.
Vacancy posted 2 days ago
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