MacOs EUC Engineer

Job Description: At Regions, the End User Computing (EUC) Engineer is responsible for designing, implementing, and maintaining desktop solutions that leverage various technologies and platforms. This role collaborates with cross-functional teams to understand business requirements, design scalable and secure architectures, and ensure a smooth deployment and operation of desktop environments. Responsibilities Design end-to-end desktop solutions by analyzing business requirements, assessing existing infrastructure, and delivering scalable, secure, and high-performance architectures Design and integrate application and desktop products, including virtual apps and desktops, to provide comprehensive and cohesive desktop solutions Configure and manage virtual machines, session hosts, virtual networks, and storage to create and maintain virtual desktop environments Ensure proper image management, user profile management, and application delivery mechanisms Design and configure network connectivity between on-premises infrastructure and cloud services, including network security measures such as firewalls, VPNs, and load balancers, to ensure secure and efficient data transfer Optimize desktop environments for performance, scalability, and user experience Monitor and tune resource allocation, load balancing, and network bandwidth to ensure optimal performance Implement security measures, including data encryption, access controls, and compliance requirements, to protect desktop environments and ensure compliance with industry regulations and organizational policies Design and implement high availability and disaster recovery solutions to minimize downtime and data loss Create redundancy mechanisms, backup strategies, and failover mechanisms to ensure business continuity Assist with the set-up of monitoring tools and processes to proactively monitor desktop infrastructure Identify and troubleshoot performance issues, system errors, and network connectivity problems to maintain a stable and reliable environment Create design documentation, implementation guides, and operational procedures, policy documents and controls Lead and coordinate with cross-functional teams to design and provide a timely resolution to all escalated issues related to the service. These teams include support teams, agent owners, security and network teams, and application subject‑matter experts Write, test, validate, and install packages for software upgrades/patches Provide support for incidents and problems escalated from tier 1 and tier 2 support teams with a particular focus on PC hardware, operating systems, peripherals, and other issues Requirements Bachelor's degree in computer science, information technology, or a related field and four (4) years designing and implementing desktop solutions Or High School Diploma/GED and eight (8) years designing and implementing desktop solutions Experience in network design, including connectivity options, firewalls, VPNs, and load balancers Preferences Related certifications in A+, Azure, Citrix, Jamf, Microsoft technologies, etc. Skills and Competencies Ability to work with minimal supervision Excellent customer service skills Familiarity with identity and access management concepts Knowledge of operating systems Knowledge of security best practices, data encryption, access controls, and compliance requirements Knowledge of systems automation tools including PowerShell, VB scripting, or Shell scripting Knowledge of typical server applications and services (SCCM, SQL, Active Directory, WSUS, GPOs, Jamf, etc.) Knowledge of virtual desktop services Strong analytical, problem‑solving, and conceptual skills Strong verbal and written communication skills Understanding of performance optimization techniques, monitoring tools, and troubleshooting methodologies macOS & Jamf Pro Engineering Responsibilities Implement and support Jamf Pro configurations including configuration profiles, policies, smart groups, inventory collection, and enrollment workflows Assist with Zero‑Touch Provisioning for macOS using Automated Device Enrollment (ADE) through Apple Business Manager Apply and maintain macOS configuration baselines aligned with Bank security standards, CIS benchmarks, and MDM capabilities Create and maintain macOS packages, scripts, and automation to support software deployment, patching, and endpoint configuration Support integrations between Jamf Pro and enterprise systems such as identity providers, certificate services, and security platforms Participate in macOS version lifecycle activities including testing, validation, phased deployments, and user communications Leverage Jamf Pro APIs and built‑in tooling to support reporting, remediation workflows, inventory accuracy, and configuration compliance Develop and maintain scripts (bash, zsh, or Python) to assist with Jamf automation, macOS compliance checks, and provisioning tasks macOS Platform Knowledge Demonstrated working knowledge of macOS system behavior including permissions, FileVault, MDM concepts, and security features Experience using Apple Business Manager capabilities such as ADE and VPP for application deployment and device lifecycle support Support macOS identity and authentication integrations, including certificates, SSO, and modern authentication methods Stay current with Apple platform updates and new capabilities, contributing recommendations to improve reliability, security, and user experience Troubleshooting & Operational Support Serve as an escalation resource for macOS and Jamf Pro issues requiring advanced troubleshooting beyond standard support queues Collaborate with security, infrastructure, and identity teams to support standardized macOS endpoint management across the Bank Contribute to engineering documentation including build procedures, configuration standards, deployment guides, and operational runbooks Preferred macOS / Jamf Experience Jamf certification at the 200 or 300 level (or equivalent hands‑on experience) Experience supporting macOS devices in enterprise or regulated environments Familiarity with macOS security tooling such as Jamf Protect, EDR platforms, certificate services, and OS hardening practices Exposure to integrating macOS into environments with Windows‑centric tooling (Intune Conditional Access, Microsoft Defender) Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full‑time basis. This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in‑office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The locations available for this role are Birmingham, AL. This position may be filled at a higher level depending on the candidate's qualifications and relevant experience. Position Type: Full time Compensation Details Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. Job Range Target: Minimum

$77,932.25 USD

Median

$102,860.00 USD

Incentive Pay Plans: This job is not incentive eligible. Benefits Information Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, visit Location Details Riverchase Operations Center Location Hoover, Alabama Equal Opportunity Employer/including Disabled/Veterans #J-18808-Ljbffr Fayette Chamber of Commerce