Workplace Experience Ambassador

Workplace Experience Ambassador Job Description The Workplace Experience Ambassador delivers an exceptional, hospitality-focused workplace experience across a select portfolio of properties. This client-facing role combines high-touch service, light maintenance, and event support to create a welcoming, professional environment that positively impacts the care and comfort of employees and guests. The Ambassador serves as a central point of contact for workplace services, strengthens partnerships with service providers, and helps ensure consistent, high-quality service delivery aligned with client goals. Responsibilities Serve as the initial point of contact for all employee inquiries, issues, troubleshooting, and feedback related to workplace services, with a focus on enhancing employee and guest comfort and care. Execute Ambassador services in alignment with service level agreements, standard processes, professional brand standards, and applicable local laws, rules, and regulations. Conduct routine walkthroughs and assessments of soft services to verify compliance with service level agreements, policies, regulations, and performance metrics, ensuring flawless execution and stable service delivery. Support data collection, analysis, and reporting activities to align service delivery with client goals and objectives. Continuously seek opportunities to improve experience service performance and contribute to achieving and exceeding performance, team, and client objectives. Collaborate closely with the broader account team to deliver experience services across business lines such as facility management, engineering, transactions, and projects. Assist in managing relationships with third-party vendors and service partners to maximize service quality and consistency. Deliver intuitive service by anticipating needs and concerns, consistently working to exceed client expectations. Build meaningful, lasting relationships with employees and guests, actively representing workplace culture and values. Maintain a strong, visible presence in the workplace by spending a minimum of two hours per day welcoming employees at reception or employee entrances and walking floors to ensure workspaces, conference rooms, mailrooms, and pantries are stocked and well maintained. Receive and respond to all service requests or issues within one day of receipt, providing personal follow-up to ensure questions and requests are fully addressed. Identify potential risks and elevate issues appropriately to help prevent privacy breaches, security incidents, or disruptions to operations. Engage in a culture of continuous improvement and innovation by leveraging business intelligence, contributing to best practices, and participating in process re-engineering and new tool adoption to enhance service efficiency. Provide flexible support for client events, including event setup, moving and resetting chairs and desks, and ensuring flawless execution of workplace and training center events. Serve as event concierge for training center activities and manage conference room bookings, including resolving scheduling conflicts and ensuring rooms are prepared and presentable. Deliver administrative and operational support for soft services, ensuring accurate documentation and smooth day-to-day operations. Perform light maintenance tasks and move work, such as furniture adjustments and minor workspace resets, within safe lifting limits and with team assistance for heavier items. Adapt to new devices, technologies, and applications used in the workplace to support efficient service delivery. Essential Skills 2+ years of experience in hospitality, property management, or facility management. 1–3 years of prior relevant experience in hospitality, facility or property management, operations, and/or knowledge of commercial real estate, preferred. Bachelor’s degree or equivalent. Demonstrated event support experience, including moving chairs and desks and resetting furniture within safe lifting limits (not exceeding approximately 25 lbs without team assistance). Exceptional customer service skills with a strong passion for hospitality and professionalism. Strong organizational skills and process management capabilities. Proficiency with Microsoft Office tools, including Word, Excel, and Teams. Ability to manage multiple priorities and deliver results in a fast-paced environment. Highly collaborative approach with strong interpersonal skills and a record of excellent internal and external customer service. Ability to work independently with strong prioritization and time management skills. Ability to work effectively with diverse teams, including the ability to lead and follow, and to demonstrate respect, cooperation, and accountability. Excellent verbal and written communication skills with the ability to communicate clearly and professionally. Ability to adapt quickly to new devices, technology, and applications. Additional Skills & Qualifications Experience in a hospitality-focused, client-facing role within a corporate or commercial real estate environment. Experience in facility management, property management, or operations supporting workplace services. Demonstrated ability to build strong relationships with employees and guests and to serve as a trusted workplace ambassador. Experience supporting soft services, including reception, conference room coordination, mailroom, and pantry support. Comfort with data collection, basic analysis, and reporting to support service improvements and performance tracking. Proven commitment to continuous improvement and innovation in service delivery. Experience coordinating or supporting training center activities and events. Track record of proactively identifying and escalating potential risks related to privacy, security, or operations. Work Environment This is a full-time, on-site role based in Nashville, TN. The standard schedule is Monday through Friday, approximately 8:00 a.m. to 5:00 p.m., with an emphasis on an earlier start to ensure preparation before employees arrive. The Ambassador works within a professional office and corporate campus environment, supporting a portfolio that includes a major technology client’s facilities. The role involves regular movement throughout the building, including receptions, employee entrances, offices, desks, conference rooms, mailrooms, and pantries, to ensure spaces remain stocked, orderly, and welcoming. Light maintenance and move work is part of the day-to-day responsibilities, including moving and resetting furniture such as chairs and desks, within safe lifting limits and with team assistance for heavier items. The position relies on standard office technologies and collaboration tools, including Microsoft Word, Excel, and Teams, as well as workplace systems for conference room booking and service requests. The environment is highly interactive and hospitality-focused, with frequent face-to-face engagement with employees and guests. Free employee parking is available on-site. Job Type & Location Contract to Hire, Nashville, TN. Pay And Benefits The pay range for this position is $24.00 - $26.00/hr. Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type Fully onsite position in Nashville, TN. Application Deadline This position is anticipated to close on Jul 11, 2026. Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Aston Carter