Patient Registration Coordinator
Colonial Management Group Careers
Description
Job Summary: The Patient Registration Coordinator I is the first point of contact for greeting, registering, and scheduling patients in a healthcare setting. This position manages the financial health of the facility by collecting patient responsibility, accurately verifying insurance, and collecting balances. This position requires a warm and compassionate personality who enjoys working with a diverse patient population and is dedicated to patient success.
Essential Functions:
Supervisory Responsibilities: None.
Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
Job or State Requirements HS Diploma/GED; medical insurance verification experience
Job Summary: The Patient Registration Coordinator I is the first point of contact for greeting, registering, and scheduling patients in a healthcare setting. This position manages the financial health of the facility by collecting patient responsibility, accurately verifying insurance, and collecting balances. This position requires a warm and compassionate personality who enjoys working with a diverse patient population and is dedicated to patient success.
Essential Functions:
- Obtain and validate insurance coverage and benefit details for new patients, plan updates, and changes in patient ID numbers to ensure compliance with payer requirements.
- Perform weekly and annual eligibility checks to verify active coverage status, including plan type and primary/secondary insurance designation.
- Communicate patient financial obligations, including deductibles, co-insurance, copay, and out-of-pocket costs, to help patients understand their financial responsibilities.
- Process patient payments in systems, maintain financial contracts, and update overdue balances to manage outstanding patient responsibilities.
- Act as the primary contact to facilitate effective communication with patients and address any issues regarding benefits, authorizations, and patient financial responsibilities.
- Assist patients with grant applications by helping patients complete grant-related forms, perform coverage checks in Waystar, and enter and manage patient information in grant portals as needed.
- Schedule patient appointments and arrange transportation for patients with insurance-covered or grant-supported travel needs.
- Review daily and monthly reports to identify and correct missing or incorrect system information, reducing errors and ensuring claim accuracy.
- Ensure submission of clean claims and reduction in payer denials by adhering to both organizational and departmental policy and procedures.
- Perform special projects and other duties as needed. Assist with special projects by utilizing Excel/Google spreadsheets and communicate results.
- Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
- Other Duties as Assigned.
Supervisory Responsibilities: None.
Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
Job or State Requirements HS Diploma/GED; medical insurance verification experience
Vacancy posted 1 day ago
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