Relationship Banker

This positon reports to Vice President Market ManagerBasic FunctionServes as a proactive member of the Community Banking team by being the initial sales and service contact for new and existing clients. Provides friendly, professional services to Bank clients by conducting appropriate transactions and relevant trouble shooting. Effectively manages existing client books of business to support the retention and growth of profitable client relationships. Develop new and existing client relationships by educating prospects and clients about the features and benefits of the Bank’s consumer and business products; understand the respective needs of clients and prospects.Essential Duties1. Client DevelopmentProactively deepens customer relationships by meeting their needs through additional products and services. Actively refers clients to other areas for additional needs as well as successfully identifying and developing prospects into new relationshipsSuccessfully onboard all new clients by cross selling an entire suite of products such as Online and Mobile Banking, etc.On a regular basis, follow up with clients and seek out new opportunities based on clients’ needs including recommending product solutions (including cross sales)Partners with other bank employees developing, communicating and implementing the sales strategy to meet/exceed business objectives and exchanges leads/referrals. Conducts joint outside sales calls with employees at prospects or clients’ places of business2. Client Service and MaintenanceOpen new personal and business accountsPerform maintenance on accounts including, but not limited to, name and address changes, account renewals, signer and beneficiary updates, etc.Counseling clients on their financial needs by making recommendations where necessary and appropriateResolve client issues in a tactful and professional mannerAssist with clients Home Equity ApplicationsReview overdrafts and assist management in sound decisionsAssist in any other client services that may arise including support for other Bank departments as required3. Banking Product KnowledgeHave full knowledge of all consumer and business banking product features and benefits included but not limited to demand deposits, savings, certificates of deposits, IRAs, Online and Mobile Banking, Home Equity Lines of CreditUnderstand the titling and structuring of various types of accountsHaving a basic knowledge of other products the Bank offers and how to effectively work with other departments to deliver those products to clientsResponsible for increasing knowledge of various product type to client base4. Compliance/RiskAdhere to compliance policies/procedures and internal controlsAssist with any compliance monitoring necessarySupport the Bank’s efforts to ensure successful CRA results by participating in any Bank sponsored CRA activities when availableAddress CIP due diligence exceptions related to account opening within 30 days5. Perform all essential Teller dutiesReceive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of depositProcess savings withdrawals and cash checks: verify endorsements, receive proper identification and ensure validityIssue personal money orders and cashier’s checksBuy and sell currency from the vault as necessary to ensure cash limits are not exceededAccept loan payments: verify payment amount and issue receiptsLog and process mailPrepare change and currency orders for clientsGather CTR informationRedeem savings bondsBalance of cash drawer, cash recycler, self-service coin counting machine and cash vaultProcess: Wire Transfers, Bond Coupons & Foreign ChecksSell/Buy Foreign CurrencyWire LogForeign DraftsSending Savings Bonds to Fed for RedemptionSales: MasterCard Gift CardsPerform Cash Audits with Teller Manager6. Responsible for ATM/Debit Card duties such asGuide new clients through the entire card application process and perform any relevant troubleshooting for existing cardholders whenever necessaryAdjust as needed to client ATM/Debit card files:Add/remove accounts linked to cardsRe-Order or replace (lost/stolen) cardsHandle requests for card limit increase and/or change of addressUpdate and maintain appropriate ATM/Debit logs as needed:Lost/Stolen LogCompromised Card LogCard Limit Increase Log30-Day Address Change LogPlace miscellaneous addenda on accounts linked to cardholders travelling internationally, as well as for closed accountsEnsure proper functionality of cards for clients who are travelling internationally through the adjustment of settings in Client-CentralMaintain the accuracy of card file folders through regular file maintenanceProcess various daily, monthly, and periodic reports7. Perform additional duties such asAttend monthly meetingsOrder and arrange suppliesSupport Community Banking in any capacity necessaryNonessential DutiesOther duties as assignedKnowledge, Skills and AbilitiesMaintain friendliness and professionalism through the proper use of tact & diplomacy when always dealing with clientsEnjoy working with the publicStrong verbal and written communication skillsCurrent and remains up to date in relevant technology and systemsStrong level of accuracy and detail orientedAbility to be flexible and to multi-task on a regular basisStrong knowledge of bank deposit products & regulationsGood problem-solving skillsTraining & ExperienceHigh school diploma or GED, college graduate preferredMicrosoft proficiency2 - 3 years previous banking experienceAdditional training/education helpfulFiserv application helpfulCompensationExpected Salary Range: $48,500 - $60,000Salary will be negotiated based on relevant skills and experience as well as internal equity and alignment with market data.BenefitsFirst Bank Chicago offers a comprehensive benefits package including medical/dental/vision/life insurance; 401(k); paid time off (PTO); and eligibility for an annual bonus. For a complete listing of benefits, please visit our website: Bank Chicago is an Equal Opportunity Employer: disability/veteranCrain’s Chicago Best Places to Work 2018 I 2019 I 2020 I 2021 I 2022 I 2023 I 2024 I 2025 #J-18808-Ljbffr