Residential Program Shift Supervisor

Shift SupervisorMake a real difference in the lives of youth! Plummer's Youth and Young Adult Group Residence Program is seeking a compassionate and motivated Shift Supervisor to join our team. In this role, you'll support daily program operations, supervise Residential Counselors, and help create a safe, structured, and therapeutic environment where youth can thrive.Available shifts:Monday through Friday 7am-3pmSunday through Thursday 3pm-11pmWhy You'll Love This Role:Make a meaningful impact by leading staff who work directly with youthUse trauma-informed, strength-based approaches including Collaborative Problem Solving (CPS) and TCIBe part of a collaborative, mission-driven leadership teamA dynamic role combining supervision, direct engagement, and program oversightFull-time position with strong benefits and professional growth opportunitiesWhat You'll Do:Oversee and direct daily shift operations for the CTR ProgramProvide supervision, coaching, and support to Residential CounselorsEnsure staffing ratios are met and youth are safe, supervised, and engagedMaintain a clean, orderly, and structured program environmentModel and reinforce effective use of CPS and TCIEngage directly with residents using trauma-informed practicesEnsure completion of required documentation, including logs, progress notes, and incident reportsEnter accurate progress notes for direct interventionsEnsure medications are administered and documented in compliance with MAP and agency proceduresAssist with intakes and discharges as assignedMonitor program funds including petty cash and activity moneyParticipate in a rotating 24/7/365 emergency on-call scheduleAttend required meetings, trainings, and leadership sessionsAssist with onboarding and training new staffWhat We're Looking For:Strong leadership, communication, and interpersonal skillsAbility to supervise and support staff in a residential settingSound judgment, professionalism, and clear boundariesAbility to remain calm and decisive in fast-paced or crisis situationsCommitment to youth-centered, trauma-informed careQualifications:Bachelor's degree in a human services field (preferred)1-2 Years experience working in a residential programCurrent MAP Certification (preferred)Strong verbal, written, and computer skillsAbility to work independently and support others effectivelyAbility to manage the therapeutic milieu, including working shifts if neededRequirements:Valid Massachusetts driver's license and acceptable driving historyAbility to ascend/descend stairs and meet physical demands of a residential settingVisual and hearing acuity to perform essential job functionsCore Competencies:Communication: Communicates clearly and professionally; shares information appropriately and follows reporting standards.Self-Awareness & Development: Open to feedback; understands strengths and growth areas; actively pursues professional development.Conflict Management: Addresses conflict constructively; maintains confidentiality; remains calm, open-minded, and solution-focused.Initiative: Proactive, engaged, and motivated; contributes ideas and takes ownership of responsibilities.Managerial Responsibility: Supports staff through supervision, feedback, and planning; identifies program needs and drives improvement.Teamwork: Collaborates effectively; supports colleagues; makes decisions that benefit the team and program.Managing On-Going Tasks: Manages daily operations efficiently; follows policies; demonstrates preparedness and sound judgment.Quality Management: Demonstrates accuracy and attention to detail; seeks continuous improvement.Leadership: Leads with confidence and integrity; motivates others; models professionalism and commitment to the mission.Why Join Us?100% Employer-Provided Medical Insurance100% Employer-Provided Dental InsuranceGenerous Employer contribution toward medical deductible403(b) retirement planGenerous Paid time offTraining and professional development opportunitiesWellness resourcesA mission-driven culture where every youth deserves a familyThis is more than a job — it's a chance to transform lives by helping youth stay home, go home or find home! Join us at Plummer and make a meaningful difference every day.Compensation: $24.00 - $28.00 per hourWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Plummer's mission is to set a standard of excellence that improves outcomes for young people in or at risk of entering state care by deeply engaging youth, families, and the systems that impact them to develop permanent family relationships, skills, and community connections. We envision a world in which every young person has a family unconditionally committed to nurture, protect, and guide them to successful adulthood.