Switchboard Operator-Receptionist

Support our Veterans through outstanding service. Join our team as a Switchboard Operator-Receptionist and play a key role in ensuring seamless communication and exceptional customer care.

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities .

As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Job Summary

Performs duties requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual locations and may include a combination of answering telephones, computer operations, typing and data entry/processing.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Operate office machines, such as photocopiers and scanners, facsimile machines, voicemail systems, and personal computers.

• Accurately enter data into corresponding fields within various software programs.

• Review files, records, and other documents to obtain information to respond to requests.

• Compute, record, and proofread data and other information such as records, or reports.

• Maintain patient confidence by keeping patient record information confidential.

Additional Responsibilities

• Perform phone operator functions such as answering multiple call lines, transferring, receiving codes, and speaking on the PA system.

• Adhere to all fire and safety, bomb threats, and security protocol regulations within assigned area.

• Serve and protect the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements as well as Joint Commission on Accreditation of Health Organizations (JACHO) standards.

• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s )

• High school diploma or General Educational Development (GED) required.

• 1 year experience in a high demand and fast-paced environment preferred.

• 1 year experience with Health Insurance Portability and Accountability Act (HIPAA) preferred.

• Must be able to obtain a VA security clearance.

Knowledge, Skills, and Abilities

• Well organized and self-directed.

• Detail-oriented and able to carry out work with a high-level accuracy.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information