Automotive customer service advisor

Benefits 401(k) 401(k) matching Bonus based on performance Company parties Employee discounts Free uniforms Opportunity for advancement Paid time off About the Role Join M&N Absolute Auto Repair as an Automotive Customer Service Advisor, where you'll be the friendly face and voice that connects our customers with top-notch automotive care. In this dynamic role, you'll help ensure a seamless experience for our clients while contributing to a team that values excellence and customer satisfaction. Responsibilities Greet customers warmly and assess their automotive service needs. Provide accurate estimates and explain recommended services and repairs. Coordinate service appointments and manage the service workflow. Communicate effectively with technicians and customers regarding vehicle status. Handle customer inquiries and resolve any issues or concerns promptly. Maintain accurate records of customer interactions and service history. Promote additional services and products to enhance customer satisfaction. Ensure a clean and organized service area for an inviting customer experience. Requirements High school diploma or equivalent; automotive background is a plus. Proven experience in customer service, preferably in the automotive industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and manage multiple tasks. Basic computer skills and familiarity with automotive service software. Positive attitude and a passion for helping customers. Valid driver's license with a clean driving record. About Us M&N Absolute Auto Repair has been serving the Everett, WA community for over a decade, providing reliable and high-quality automotive services. Our customers love us for our honest approach and commitment to excellence, while our employees appreciate a supportive work environment that fosters growth and teamwork. #J-18808-Ljbffr