Customer Service Specialist

Customer Service Specialist - Service

A clean, well-maintained dealership is a reflection of who we are - and our Service Customer Service Specialists make that happen every day.

We're looking for a hardworking, dependable Service Customer Service Specialist to keep our service department running safely and looking its best. From moving vehicles and maintaining customer areas to supporting technicians with shop cleanliness, you'll be an essential part of the team that makes every customer visit feel professional and welcoming.

Responsibilities

• Drive vehicles to and from service lanes, stalls, and the parking lot safely and efficiently.
• Clean and maintain all customer-facing areas including the waiting room, restrooms, and beverage stations; restock supplies as needed.
• Sweep, mop, and clean service stalls, shop floors, offices, locker rooms, and hallways on a regular basis.
• Assist technicians with oil and water spills and empty drain tubs properly following OSHA procedures.
• Drain and dispose of used oil filters in accordance with hazardous waste regulations.
• Clean windows, glass doors, signs, mirrors, and all shop vehicles inside and out.
• Clear driveways and sidewalks of snow and debris as needed to ensure safe customer access.

Requirements

• No prior experience required - we'll train the right person.
• Valid driver's license with a clean, acceptable driving record (required).
• Ability to lift up to 50 pounds and perform physical tasks throughout the shift.
• Reliable, self-directed, and committed to maintaining a clean and safe environment.
• Basic familiarity with OSHA safety standards preferred; willingness to learn required.

Benefits

• Affordable Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family.
• Competitive 401(k): Build your future with our retirement savings plan.
• Paid Time Off (PTO): Includes paid holidays and vacation after 90 days of full-time employment.
• Paid Maternity & Paternity Leave: Support for new mothers and fathers.
• Paylocity "Pay On Demand": Access your earnings before payday (up to $2,000).
• Employee Discounts: Discounts on vehicle servicing and new car purchases.
• Continuous Training & Mentorship: Grow professionally and advance your career within our group.
• Employee Tenure & Recognition Program: We celebrate milestones and contributions.
• Fun Company Events: Awesome experiences for employees and their families!

About Rohrman Automotive Group

Rohrman Automotive Group is one of the Midwest's most respected dealership groups, with locations across Indiana, Illinois, and Wisconsin representing a wide range of top automotive brands. We are a family-rooted organization built on a culture of accountability, performance, and people.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.