Casino Host - Full Time (Harrah's Hoosier Park)

Job Summary Develop and increase VIP guest profitability by building strong professional relationships, actively working the casino floor to acquire new VIP business, encouraging club card utilization, and providing superior service and recognition. The VIP Host will constantly strive to exceed our guests’ expectations through a gracious, enthusiastic, and personalized approach. Responsibilities Greet VIP & potential VIP guests in the casino and manage player accounts and comps based on recorded play, earned points, comp availability and patron profitability. Coordinate seamlessly with the Executive Host team, Inside Sales team, and other members across the property (e.g., Credit, Gaming, Hotel, Food & Beverage, Transportation) to create exceptional experiences for VIP guests. Identify new potential VIP guests based on criteria established by property leadership. Assist VIP guests with reservations and acquisition of amenities; work closely with casino operations to ensure high‑limit players are recognized and acknowledged. Demonstrate integrity and responsibility in handling Harrah’s Hoosier Park assets. Assist with maintenance of players as required, including on‑ and off‑property VIP special event coverage and other departmental needs. Provide superior guest service and be available to meet and greet VIP guests while they are on property. Maintain high visibility throughout the facility during the majority of the shift and leverage RTCM to greet VIP guests. Maintain close ties with targeted VIP guests through personal contact by phone and in person to generate incremental gaming trips. Maintain a working knowledge of Indiana State Gaming Regulations and Harrah’s Hoosier Park policies and procedures. Be knowledgeable of property products, promotions, and events. Work any shift and long hours, including evenings, weekends, and holidays. Use excellent interpersonal communication, team‑building, and problem‑solving skills. Resolve stressful situations and make sound complimentary decisions based on tracked play. Perform multiple tasks efficiently, work independently, and maintain professionalism. Update VIP guest account information through SMART. Follow all marketing submissions, SOPs, and IGC requirements. Use complimentary authority as entrusted. Deliver on departmental and individual sales goals. Serve as a player expert for casino gaming, simulcasting, and racing. Other duties may be assigned at any time. Qualifications 21 years of age or older. Proficient in English, verbal and written. Associate or bachelor’s degree from a recognized college, or equivalent combination of education and experience. Mathematical and statistical reasoning skills to interpret data and support decision making. Ability to define problems, collect data, and draw valid conclusions. Flexible with shift work, weekends, holidays, and long hours as required by business needs. Responsible for fostering a positive environment and promoting superior customer service. Maintain a professional appearance and comply with company standards. Physical & Other Requirements Pushing/pulling or lifting up to 10 pounds; occasionally up to 25 pounds. Frequent use of hands, vision, and coordination. Ability to stand, walk, reach, climb, balance, sit, and kneel for extended periods. Must obtain and maintain a license from the Indiana Gaming Commission and Indiana Horse Racing Commission. Comfortable working in moderate noise with occasional exposure to outside weather conditions. Reasonable accommodation available for individuals with disabilities. #J-18808-Ljbffr