Lead Host
Shady Creek Winery
Benefits:
Free uniforms
Opportunity for advancement
Training & development
Employee discounts
Lead Host
The Lead Host is responsible for supporting the Host team and ensuring a smooth, welcoming guest experience from arrival to departure. This position acts as a leader on the host stand, helping with guest flow, reservations, seating, communication, and daily host duties.
Key Responsibilities:
Lead and support the Host team during shifts
Manage guest check-ins, reservations, waitlists, and seating flow
Coordinate and help manage large parties, including setup, communication, and guest needs
Assist with large party reservations and ensure details are communicated to the appropriate team members
Oversee the retail area, including keeping displays stocked, organized, and presentable
Assist guests with retail purchases and provide knowledgeable, friendly service
Communicate effectively with Hosts, Wine Tasting Associates, and management
Ensure the host stand, entrance, and retail areas remain clean, organized, and welcoming
Assist with training and coaching new Hosts
Help address guest questions and concerns professionally
Monitor the overall guest experience and communicate issues to management
Complete opening, closing, and host-stand/retail duties as assigned
Set a positive example of Shady Creek’s service standards, professionalism, and teamwork
- Shady Creek Winery in Indiana seeks a Lead Host to guide the Host team and create a welcoming guest experience from arrival to departure. You will manage check-ins, reservations, waitlists, seating flow, and large parties, while coordinating with wine tastings and management...Suggested
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