Lead Host

Benefits:

Free uniforms

Opportunity for advancement

Training & development

Employee discounts

Lead Host

The Lead Host is responsible for supporting the Host team and ensuring a smooth, welcoming guest experience from arrival to departure. This position acts as a leader on the host stand, helping with guest flow, reservations, seating, communication, and daily host duties.

Key Responsibilities:

Lead and support the Host team during shifts

Manage guest check-ins, reservations, waitlists, and seating flow

Coordinate and help manage large parties, including setup, communication, and guest needs

Assist with large party reservations and ensure details are communicated to the appropriate team members

Oversee the retail area, including keeping displays stocked, organized, and presentable

Assist guests with retail purchases and provide knowledgeable, friendly service

Communicate effectively with Hosts, Wine Tasting Associates, and management

Ensure the host stand, entrance, and retail areas remain clean, organized, and welcoming

Assist with training and coaching new Hosts

Help address guest questions and concerns professionally

Monitor the overall guest experience and communicate issues to management

Complete opening, closing, and host-stand/retail duties as assigned

Set a positive example of Shady Creek’s service standards, professionalism, and teamwork