OGG Airport- Full Time Customer Service Agent

Job Description

Job Description

SURF AIR MOBILITY

Airport Customer Service Agent 

Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We're accelerating the next great revolution in aviation, electric flight, to unlock affordable and personalized air transportation for everyone.

Job Title

Airport Customer Service Agent — Customer Service & Ramp

Location

OGG Airport

Employment Type

Full Time 

Department

Customer Service

Reports To

Station Manager

FLSA Status

Non-Exempt

The Airport Customer Service Agent is our primary representative in our airport stations, responsible for greeting and checking in guests, handling luggage, booking and re-booking flights, assisting with guest loading and unloading, and covering ramp duties at our smaller stations.

Key Responsibilities

• Ensure FAA, airline, and airport regulations are followed

• Enforce safety and security measures and protect sensitive zones

• Create and modify reservations

• Check in guests; safely load and unload guests

• Handle luggage up to 70 lbs and monitor luggage for size, quantity, and weight

• Review baggage tags for accuracy

• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements

• Make announcements over a public address system

• Process credit card payments

• Direct aircraft parking and dispatch on the ramp

• After training, tow aircraft to proper parking positions on the ramp

• Maintain work area and mechanical equipment in proper order

This position does not directly supervise others.

Requirements

Knowledge, Skills & Abilities

• Excellent written and verbal communication skills

• Able to read, write, and speak English effectively

• Able to maintain eye contact when speaking with customers

• Professional in appearance and manner

• Ability to learn, understand, and communicate the terms of the company's Contract of Carriage

• Courteous in all interactions

• Able to interact effectively with passengers, co-workers, and management

• Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations

• Ability to diffuse stressful situations

• Detail-oriented and self-motivated

Qualifications

Education

• High school diploma or equivalent

Miscellaneous Requirements

• Valid driver's license and reliable transportation

• Computer skills, able to learn reservation and phone systems, proficient with a PC

• Basic math abilities