La Hacienda - Server Assistant

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space. This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America. The only thing missing is you! What's in it for you: Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family Free meals at our on-site employee restaurant Learning programs through our Academies designed to sharpen your skills Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!401K, Direct Deposit etc. Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit! Job Description Exceptional service and cuisine are hallmarks of the Fairmont Scottsdale Princess dining experience. As a server assistant, you will take pride in the integral role you play in supporting your Food & Beverage Colleagues and "setting the stage" for a truly memorable meal. Exhibit sincere hospitality. Go above and beyond for the guest. Be obsessed with guest satisfaction. Complete knowledge of all products, procedures, and standards. Be an expert on all things restaurant related. Ace tests. Answer questions. Study. Offer the highest level of support. Assists their server as much as possible in as many ways as possible. Clears tables when guests are finished. Works with other bussers and servers to make sure enough "hands" are available when a table is finished. Sets each table in their section flawlessly and perfectly. Checks each table for completeness of setting. Obsessed with knolling (organizing by parallel or 90 degree angles. Makes sure tables are aligned perfectly, chairs are aligned perfectly, candle holders, etc., etc. Stocks side stations and maintains appropriate pars of silverware, glassware, napkins, share plates, marking trays and condiments throughout service. Takes pride in polishing items and makes sure they are fingerprint and smudge free. QUIETLY stocks these stations by placing items in gently and softly. Maintains water levels throughout service. Remember which positions are which tables are drinking which type of water. Picks up debris and cleans any spills or grease on the floor. Be the first person to grab a broom and dustpan when something breaks. Maintains overall cleanliness of the dining room. Checks chairs, banquettes, as well as underneath tables. Helps clean and stock all supplies. Organizes and stocks appropriate linen pars. Performs all assigned side work before, during, and after their shift. (bonus points for doing it with a smile). Qualifications Previous experience of at least one year in food and beverage Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Your team and working environment A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One Our commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent #J-18808-Ljbffr The Fairmont Hotel