Retail Specialist

REP designs world-class, innovative gym equipment that is sold around the world, and we are now expanding into apparel, supplements, athletes, and events. REP was established in 2012 by two brothers who shared a deep passion for fitness. From our humble beginnings of selling bumper plates out of a small garage, REP has experienced remarkable growth, now occupying over 300,000+ square feet of office and distribution space in the USA and internationally. With a dedicated team of over 200+ fitness enthusiasts, our vision is to be the #1 Strength Brand in the World. Our commitment to innovation, customer service, and value sets us apart. We believe in building a culture centered around fitness, so we specialize in outfitting home gyms, commercial gyms, and strength and conditioning facilities. Our dedication to excellence has been recognized many times – as one of Inc. 5000’s fastest-growing private companies; as Newsweek’s Reader’s Choice Best Exercise Equipment Brand; and as the most popular brand in the home gym market (with cost in mind) by Garage Gym Experiment. From Men’s Health to Self.com, Garage Gym Reviews, and Men’s Journal, REP’s products are consistently named the best in their class . We also boast impressive partnerships, such as providing F45’s functional racks worldwide. Our team works out together, and we regularly invite fitness superstars to join us. We organize fun challenges to test our limits – and the limits of our equipment . At REP, we continue to grow and bring new opportunities for those who want to be a part of a winning team. We firmly believe that being surrounded by like-minded individuals fuels creative energy and fosters a fun and collaborative work environment. This role is based in Moreno Valley, California, in our newest warehouse location, conveniently located in a prime location. In winter, it’s a 90-minute drive from the popular ski destination, Big Bear Mountain Resort. Or, if surfing is more your tempo, Moreno Valley isn’t far from Newport Beach. We know and live that active lifestyle, so the REP kitchen is always stocked with healthy snacks, energy drinks, and protein. This is not a remote position and requires you to work in the office five days a week (but that endless stream of healthy treats in a supportive and fun environment makes this office experience a reward, in and of itself). Our Core Values: Think Like a Customer – We empathize with our customers; understand the "why" behind every decision we make. Progress not Perfection – We don’t let perfect get in the way of good; we are better today than we were yesterday. Positive Attitude – Be a glass half-full kind of person and remember to have fun. Teamwork without Ego – We put the team above ourselves; we only win together. Take Initiative – We drive momentum; if there is an opportunity to make us better, we want to hear it. About This Role: Are you passionate about fitness and love connecting with people? As a Retail Sales Specialist at REP Fitness, you'll be at the heart of our Denver Showroom experience - helping customers find the equipment that fuels their goals. You'll collaborate with a driven team of retail and commercial specialists, supported by the Showroom Manager, while building real relationships with customers through in-person, phone, and email interactions. From guiding a first-time buyer to closing a major sale, every conversation is an opportunity to make an impact. Essential Functions: Include the following . Other duties may be assigned . Provide world-class service to our in-store customers. Assistcustomers with selection of gym equipment bymaintainingthorough knowledge of all products. Assistin loading the order after being selected by stockroom staff. Maintain a clean showroom to provide customers withan optimalshopping experience. Process salesorders,returnsand exchanges. Respond promptly to customer inquiries and issues via email or phone when notassistingan in-store customer. Record details of actions taken with customers in CRM. Participate in ongoing product training to remain up to date with REPs newest products What You Will Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees ofan organization. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructionsfurnishedin written, oral, diagram, or schedule form.Be able to do simple technical troubleshooting for computers, phones, and other personal devices Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; one to three years related experience and/or training; or equivalent combination of education and experience. Basic understanding of Microsoft Office programs such as Excel, Word,PowerPoint, or equivalent programs. Quickly learn how to navigate and use complex warehouse management systems and customer relation management systems. Core Competencies: Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, highenergyand enthusiasm. Resourcefulness – Securing and deploying resources effectively and efficiently. Collaborates – Building partnerships and working collaboratively with others to meet shared objectives. Self-Development – Actively seeking new ways to grow and be challenged using both formal and informal development channels. Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Ensures accountability – Holding self and others accountable to meet commitments. Customer Focus – Building strong customer relationships and delivering customer-centric solutions. Situational Adaptability – Adapting approach and demeanor in real-time to match the shifting demands of different situations. What's in it for You: Our commitment to quality and transparency applies not only to our products, but also to our people. We are focused on creating a fun, exciting, collaborative space that’s centered around health and well-being. We empower everyone on our team to take control of their careers and balance their work and life in a modern, fast-paced environment. We offer an exceptional compensation package that includes: Compensation base range: $22 - $23 hourlywith quarterly salesbonus potential Medical, dental, vision insurance (Competitive Benefits packages Offered) Health Savings Account (HSA) with employer contributions Flexible Spending Account (FSA) options LTD/STD, Life and AD&D (100% premiums covered by REP) 401k and Roth options with employer match up to 4% Employee Assistance Program (EAP) Recharge Yourself! 3 weeks of PTO accrued during your first year 48 hours of sick leave annually 7 paid company holidays with an additional floating holiday Paid parental leave starting day one Birthday – Paid day off Unique bonus structure that rewards exceptional individual performance, as well as company-wide performance Full access to employee gym Employee discount on REP equipment, apparel, and supplements Daily snacks and drinks provided by REP (for on-site employees) Fitness-casual attire Company and team-building events Professional growth and development within the organization Life-work balance Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to sit and use hands to operate the telephone, type and operate the computer and mouse. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. The employee is frequently required to talk, hear, and bend and twist neck. The employee may occasionally lift and/or move up to 50 pounds and rarely lift and/or move up to 100 pounds assisted. Specific vision abilities required by this job include close vision and distance vision. REP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, REP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at REP. As set forth in REP Fitness’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in REP Fitness’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr REP Fitness