Behavioral Health Reception & Scheduling Specialist

Job Description

Job Description

Job Title: Behavioral Health Reception & Scheduling Specialist

Position Type: Full-time

Company Introduction:

WC Health provides patients with comprehensive and integrated health care focused on behavioral health.

As we continue to evolve as a company, we are proud to have stayed true to our original mission of creating services and products that make a positive difference in people's lives. We pledge to continue to challenge the status quo in healthcare delivery and strive to develop new programs through the collaborative efforts of our dedicated team, partners, patients, and communities we serve.

Our wrap-around services include mental health care, housing support, pharmacy services, case management, psychiatry, and therapy. Voted as one of the top 5,000 growing healthcare companies by Inc. 5000, we are looking for highly motivated individuals to join our growing team.

To learn more about our company, please visit:

Objective:

WC Health is seeking a responsible and professional Behavioral Health Reception & Scheduling Specialist for our Psychiatric Urgent Facility. This role involves direct, hands-on interaction with clients by connecting them to appropriate resources and services as they enter our agency seeking support. We are looking for individuals who are friendly, outgoing, and professional with strong multitasking skills, serving as a welcoming team member and the first point of contact for clients in a fast-paced behavioral health setting.

Essential Functions:

• Manage administrative duties related to patient care, including locating relevant resources and ensuring effective communication across the agency to support patient treatment.

• Coordinate services including healthcare support and monitor service adequacy and goal attainment via telephone, in-person, and email/online platforms to ensure continuity of care.

• Greet clients seeking services, whether by appointment or crisis walk-in.

• Schedule appointments for psychiatric and therapy departments.

• Accurately data-track and enter client information into the system.

• Demonstrate strong organizational skills and problem-solving abilities.

• Ability to thrive in a fast-paced behavioral health environment.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Excel, Word, and Google Workspace tools

• Excellent communication skills

• Experience with Medicaid documentation strongly preferred

• Experience with electronic medical records (EMR) strongly preferred

• Energetic, upbeat, and positive attitude

• Compassion for vulnerable populations served within the agency

Education and Experience:

• High school diploma or GED required

• 1+ years of front office experience strongly preferred

• Prior experience in a healthcare setting (medical clinic, hospital, or behavioral health agency) strongly preferred

Additional Qualifications:

• Ability to pass a pre-employment criminal background check and drug screening

• Solid employment history with verifiable references

Must be able to pass a drug and background check.

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